07/05/2026 updated

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Technical Program Manager | Agile & Scrum | API Integration | Cross-Functional Leadership

Ghaziabad, India
Only remote
B.Tech Computer Science Engineering, Sharda University, Greater Noida, 2012-2016
Ghaziabad, India
Only remote
B.Tech Computer Science Engineering, Sharda University, Greater Noida, 2012-2016

Profile attachments

Jolly_Rawal_TPM_Resume (1).pdf

Agile MethodologyApplication Performance ManagementChange ManagementCertified Scrum Product OwnerDisciplined Agile DeliveryProgram Management ProfessionalSoftware Product ManagementProgram ManagementScaled Agile FrameworkSoftware Project ManagementMantenimiento Productivo TotalEnterprise Application IntegrationGlobal Project ManagementCertified Scrum MasterApi Management
Technical Program Management
Over 11 years of experience delivering complex, high-impact programs at scale across fintech, telecom, and global travel industries. Full program lifecycle ownership end-to-end, from scoping and architecture alignment through to successful delivery, overseeing multiple concurrent programs spanning 20+ engineers.

Agile & Scrum Methodology
Certified Scrum Master with deep expertise in Agile delivery, sprint ceremonies, capacity planning, and dependency charters using tools such as JIRA, Asana, and Miro. Management of 3 Scrum teams across critical systems and facilitation of org-wide Agile best practices.

API Integration & Release Management
Hands-on experience with API integrations, including complex API dependencies and compliance requirements across multi-partner ecosystems. End-to-end release management covering deployment schedules, prod/non-prod release plans, and vulnerability remediation tracking via bi-weekly executive reporting.

Cross-Functional Stakeholder Management
Coordination across engineering, business, analytics, and external supply partners, navigating complex multi-timezone stakeholder management and cross-team dependency workshops to reduce delivery friction.

Data Engineering & Analytics
Translation of complex business needs into data engineering requirements for analytics teams, with experience in SQL, Python (Basic), GraphQL, Adobe Analytics, Datadog, and Splunk.

AI Tools Integration in TPM Workflows
Active integration of AI tools such as Claude Code (Anthropic), Glean (Enterprise AI Search), and Atlassian Rovo into day-to-day TPM workflows to accelerate delivery, automate documentation, and generate program status reports.

PM Tools & Platforms
Proficiency in a broad range of project management tools including JIRA, Asana, Confluence, Miro, Trello, ServiceNow, and MS Project, as well as cloud and platform tools such as Backstage, IBM Watson Studio, Jupyter, Salesforce, and WordPress.

Operational Excellence & SDLC Compliance
Championing of operational excellence across organizations, driving ServiceNow charters, Splunk/Datadog monitoring adoption, and SDLC compliance. Experience with vulnerability remediation reporting ensuring org-wide security compliance.

Mentoring & Learning & Development
Mentoring of early-career professionals and interns at Expedia and Airtel Digital, guiding them on career navigation, Agile fundamentals, and TPM best practices. Facilitation of org-wide L&D workshops helping junior talent build confidence in technical program management careers.

Languages

EnglishNative speaker

Project history

Technical Program Manager III

Expedia Group
Sole TPM leading the NDCx Airline program for Singapore Airlines at Expedia, owning the full program lifecycle end-to-end. Drove cross-functional coordination across Expedia engineering, Singapore Airlines, and Amadeus supply partners. Oversaw 3 concurrent programs (NDCx, Cruise Direct Connect, Activities Platform) spanning 20+ engineers. Ran release management end-to-end and facilitated architecture reviews, incident management, and cross-team dependency workshops. Championed operational excellence driving ServiceNow charters, Splunk/Datadog monitoring adoption, and SDLC compliance.

Program Manager II

Expedia Group
Managed Agile delivery for multiple product squads; owned sprint ceremonies, capacity planning, and dependency charters using Asana, JIRA, and Miro. Drove bi-weekly vulnerability remediation reporting ensuring org-wide security compliance. Built and maintained release schedules for production and non-production environments. Mentored early-career joiners and interns at Expedia as an EG-Facilitator. Won Way to Go Award in 2 consecutive quarters and received EG-Facilitator award for learning and development contributions.

Senior Program Manager

Airtel Digital Ltd
Served as Data Program Manager for Airtel Broadband & DTH, translating complex business needs into data engineering requirements for analytics teams. Orchestrated cross-functional alignment between business, analytics, and engineering on data-driven product initiatives. Drove process optimisation, delivery charters, and unblocked roadmaps impacting India's 2nd largest telecom operator. Mentored early-career professionals at Airtel Digital through 1:1 coaching and career guidance. Awarded Employee of the Month for 2 consecutive months for outstanding program strategy and execution.

Program Manager

Paytm Payments Bank (One97 Communications)
Managed 3 Scrum teams (7-8 developers each) across Paytm consumer app, mini-apps, Android/iOS core, and KYC/banking critical systems. Delivered Mini Apps, a joint project with Alibaba Inc. China, into the Indian market via Paytm App, reaching 150M+ monthly active users. Managed sprint planning, retrospectives, stakeholder reporting, budget oversight, and release deployments across the Paytm SDLC. Owned a team of 20 for technical operations, chatbot SME work, and client-facing solution design (Oct 2016 - Feb 2019). Recognised as Subject Matter Expert for Paytm's customer service chatbot platform.

Portfolio


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