01/09/2026 updated
100 % available
Technical Support Engineer with 17+ years experience
Kolkata, India
Only remote
Bachelor of Commerce (B.Com.)About me
I am a seasoned Technical Support Engineer with 17+ years of experience, including roles at Wipro, IBM, and Microsoft (via Upwork), specializing in troubleshooting, customer support, and resolving Office 365 and Windows issues for global customers.
Active DirectoryApple Mac SystemsTechnical SupportComputer SecurityRAIDNetworking HardwareManagement SystemsNetwork Configuration and Change ManagementSystem SafetyAdministrative OperationsInstallation TechnologySoftware TroubleshootingMalwareOperational SystemsAccount Management
Technical Expertise
Expert knowledge of Windows 10/11 and macOS operating systems
Technical Troubleshooting
Troubleshooting networking devices and hardware configurations
Office 365 Administration
Proficient in Office 365 setup and support
Cybersecurity Proficiency
Specialized in malware removal and system security
Hardware Support
Hardware and software troubleshooting on desktop and laptop systems
Network Configuration
LAN connectivity setup and configuration
RAID Management
RAID environments configuration and management
System Administration
Operating system installations and virtual partition creation
Active Directory
User creation and account management in Active Directory
Expert knowledge of Windows 10/11 and macOS operating systems
Technical Troubleshooting
Troubleshooting networking devices and hardware configurations
Office 365 Administration
Proficient in Office 365 setup and support
Cybersecurity Proficiency
Specialized in malware removal and system security
Hardware Support
Hardware and software troubleshooting on desktop and laptop systems
Network Configuration
LAN connectivity setup and configuration
RAID Management
RAID environments configuration and management
System Administration
Operating system installations and virtual partition creation
Active Directory
User creation and account management in Active Directory
Experience
Professional experience10+ years
Freelancer since2012
Languages
EnglishNative speakerHindiNative speaker
Project history
Provided assistance through phone, email, and chat to address global customer needs related to Office 365 and technical issues on both Windows and Mac
Freelance Technical Support Advisor providing service to global clients with extensive hands-on experience across multiple assignments
Provided support to customers in the US and Canada on computer-related issues as part of a Tier-II Help Desk position