02/28/2026 updated

**** ******** ****
100 % available

Technical Support Specialist & System Analyst

Casablanca, Morocco
Only remote
Bachelor of Applied Science (B.A.Sc.), Computer Science
Casablanca, Morocco
Only remote
Bachelor of Applied Science (B.A.Sc.), Computer Science

Profile attachments

Resume-Moutacim-Lachhab.pdf

About me

System Experte, Win, AppleOS, UNIX Troubleshooting & Problem solving. PLM, EDI, ERP

ProxmoxData AnalysisApple Mac SystemsTechnical SupportIBM System IAtlassian ConfluenceAtlassian JiraBusiness IntelligenceC++/CLIServicio al ClienteComputer ProgrammingHyper-VIdentity ManagementNetwork SecurityProject ManagementOpen Source TechnologySolaris (Operating System)Network RoutersOktaFirewalls (Computer Science)System AdministrationVba Programming LanguageOperational SystemsZFS File System
Business Intelligence & Data Analysis
Spezialisierung auf BI und analytisches Datendesign mit umfassender Erfahrung in Business Intelligence Tools und Datenanalyse

System Administration
Systemadministration einschließlich Konfiguration und Einrichtung von Softwaresystemen, Virtualisierung auf Hyper-V und Proxmox

Technical Support & Customer Service
Technischer Support für Windows und MacOS, Fehlerbehebung und Kundenbetreuung in mehreren Sprachen

Programming & Development
Programmierung in verschiedenen Sprachen wie C++/CLI, VBA und Microsoft Basic

Operating Systems
Expertise in Solaris 8/9/10, ZFS, OS X und IBM AS/400 Systemen

Network Security
PfSense Firewall und Router Setup sowie Konfiguration von Sicherheitssystemen

Identity Management
KeyCloak Open Source Identity und Access Management Systeme

Project Management Tools
Operations und Support-Prozesse auf JIRA und CONFLUENCE

Languages

GermanFluentEnglishFluentFrenchFluent

Project history

Technical Support Specialist

Kanatec.ch
Provide technical and customer service support for Windows & MacOS, troubleshoot and resolve customer issues in a timely and efficient manner, assist in the development of new procedures and processes, German, english and french customer support

Manager EDI/EAI B2B

Weexa
EDI/EAI B2B Teamleader Morocco

Tier3 Tech Support

AnyTech365
Level 3 IT Support, MacOS Expert, Internal Training & process development

Customer Service Support Specialist

Coretek Inc
Acting as a point of resolution for customers with issues on OSX/Windows, Smartphones and tabs on Android, OSX devices. Following escalation procedures to Line Management and/or Customer Relations

System Analyst

Freelance
Misc. system administration including configuring and setting up software systems and customization, Virtualization on Hyper-V, Proxmox, KeyCloak open source identity and access management, PfSense firewall and router setup & config, Founder of PC-Urgence campaign for maintenance purpose

Customer Service Support Manager

Bright Solutions
Operations and Support processes on JIRA/CONFLUENCE, Facilitation of workshops to validate processes and procedures, Review of existing processes and procedures and updating of them

Support Informatique

Econocom
Econocom Managed Services

Support Engineer

PTC
PTC Windchill PDMLink, PTC Pro/ENGINEER & CREO 1, PTC WFI (Wildfire Integration), PTC Visualizations services: ProductView & Creo View

Ingenieur Support Technique - Generix

Percall Group
SOD - TOD - EDI/EDIFACT, Supervision, Changemanagement

Ingenieur Support - Sun Microsystems

Sun Microsystems
Support Engineer - Software Technical Services for SUN Microsystems. Solaris OS, Retail & Enterprise Staroffice

Ingenieur Support Technique - ARCAD Software

ARCAD Software
Tech Support for Arcad Software on IBM AS/400, Arcad Skipper, Arcad Observer, Arcad Qualifier

Project Manager

M'GOUN TOUR's SARL
M'GOUN TOUR OUARZAZAT, REALISATION DU SITE AVEC INFRASTRUCTURE TOURISTIQUE, Etude et Conception Site Ouarzazate, Conception image mgoun tours, Conception et realisation Produit Campingcar, Acquisition et gestion projet

Programmeur en freelance

Freelance Informations systems
FREELANCE programmeur systemes d'informations a TANGER et Oujda, Formation et Cours en Systemes d'informations freelance, Conception des Pages Web, Formations et Seminaires Faculte des sciences Oujda (COSTE)

Contact form

Log in to get in touch

You need to be logged in to use the contact form.

Sign upLog in