11/16/2025 updated
100 % available
Technical Support Specialist with Quality Assurance and SEO Experience
Israel
Worldwide
QA Automation TestingAbout me
Detail-oriented and patient professional with a proven background in Quality Assurance and SEO management.
Technical SupportAtlassian JiraTest AutomationCustomer Relationship ManagementLinuxSearch Engine OptimizationIssue Tracking SystemsManual TestingProject ManagementQuality ManagementTechnical CommunicationAtlassian TrelloWorkflowsTestingCustomer Support
Technical Support and Troubleshooting
Customer support expertise with technical communication skills and problem-solving abilities for resolving customer complaints and ensuring satisfaction
Ticketing Systems Management
Proficiency in Jira and Trello for ticket tracking and project management workflows
Project Coordination
Collaboration with developers, writers, and project managers for task setting and work output assessment
Client Management
Multiple client SEO project management with simultaneous project handling capabilities
IT Customer Support
Cisco Networking Academy certified IT Customer Support Basics with technical communication skills
Operating Systems Knowledge
Windows and Linux operating systems experience with basic software and hardware knowledge
Quality Assurance and Testing
Manual testing skills with documentation expertise and understanding of tech systems through QA automation testing education
Experience
Professional experience0 - 5 years
Freelancer since2025
Languages
EnglishFluentFrenchBasic knowledgeRussianNative speaker
Project history
Managed tickets in tracking system, collaborated with developers and writers, worked with project managers and clients, managed multiple client SEO projects simultaneously, conducted competitor analysis and extensive Google and Yandex search query analysis
Provided customer support by actively listening to client needs, troubleshooting issues with orders, and providing appropriate solutions or alternatives;
Managed client inquiries and orders via messengers, phone, and in-person interactions, demonstrating strong communication skills;
Utilized Point-of-Sale (POS) software to process sales transactions, manage client records, and coordinate deliveries efficiently;
Resolved last-minute problems and managed tight deadlines for events, showcasing adaptability and time-management;
Documented client orders, maintaining detailed records for other shop assistants;
Stopped working because of COVID-19 pandemics and moving to university.
Provided front-line customer support, guided clients through product selections and explained product features, used problem-solving skills to resolve customer complaints ensuring positive experience and customer satisfaction