02/12/2026 updated
100 % available
Technology Engineer - IT Management & Infrastructure Support
Hyderabad, India
Only remote
Bachelor of Technology in Computer ScienceControles de AccesoActive DirectoryAlexa - Actionable Analytics for the WebAmazon Web ServicesTechnical SupportCustomer Relationship ManagementBusiness EfficiencyCustomer ExperienceServicio al ClienteCloud ComputingCustomer SatisfactionDigital MediaIdentity ManagementIncident ManagementIT Management
IT Infrastructure Management
Comprehensive IT support and infrastructure management with expertise in system administration, installation, and configuration of various IT systems ensuring optimal performance and user satisfaction
Technical Troubleshooting
Advanced problem-solving capabilities for diagnosing and resolving complex technical issues, incident management, and implementing effective solutions in timely manner
Microsoft Tools & Cloud Technologies
Proficiency in Microsoft tools, Active Directory, Outlook, Citrix Cloud, Remote Desktop, and cloud services including AWS for enhanced operational efficiency
Service Management
Service delivery management, Service Request Management, and customer service excellence with focus on client relationship building
Software Support
Software installation, administration support, and Office Suite support with technical proficiency and attention to detail
Digital Media Device Support
Expert support for Amazon Digital Media devices including Fire TV, Echo, and Alexa with customer satisfaction focus
Team Collaboration
Cross-functional team collaboration and stakeholder relationship management ensuring clear communication and alignment on IT objectives
Access Management
Access Management and security protocols implementation with focus on system integrity and user access control
Comprehensive IT support and infrastructure management with expertise in system administration, installation, and configuration of various IT systems ensuring optimal performance and user satisfaction
Technical Troubleshooting
Advanced problem-solving capabilities for diagnosing and resolving complex technical issues, incident management, and implementing effective solutions in timely manner
Microsoft Tools & Cloud Technologies
Proficiency in Microsoft tools, Active Directory, Outlook, Citrix Cloud, Remote Desktop, and cloud services including AWS for enhanced operational efficiency
Service Management
Service delivery management, Service Request Management, and customer service excellence with focus on client relationship building
Software Support
Software installation, administration support, and Office Suite support with technical proficiency and attention to detail
Digital Media Device Support
Expert support for Amazon Digital Media devices including Fire TV, Echo, and Alexa with customer satisfaction focus
Team Collaboration
Cross-functional team collaboration and stakeholder relationship management ensuring clear communication and alignment on IT objectives
Access Management
Access Management and security protocols implementation with focus on system integrity and user access control
Project history
Provided comprehensive IT support for Australian clients, managed IT systems administration and configuration, delivered high-quality service management, facilitated incident management and troubleshooting, and contributed to continuous improvement initiatives
Provided expert support for Amazon Digital Media devices including Fire TV, Echo, and Alexa, assisted customers with Prime Video services setup and troubleshooting, resolved technical issues related to streaming and device connectivity, and educated customers on device features