Telecom BSS Consultant and Solution Design

Job Description:
1. Managed Service and Operations for Airtel Africa (Business Intelligence & Analytics)
2. Customer facing role
3. Responsible to take business requirements and delivery
4. Managing day to day operations and issues
5. Review and managing reports delivery
6. Team management : 11 team of System Engineers
7. Technology: Cognos, Data Stage, PLSQL, Unix Shell Scripting

#3 Airtel Africa - ( IBM )

Role: Subject Matter Expert (Telecom BSS) / Technical Lead / Data Analyst.
Duration: Dec 2012 - Aug 2016

Tools: SQL, UNIX, DB2
Server: Sun Solaris
Team size: 19
Software: Toad, Putty, SQL Developer, AQT, Data stage.


* Project Description

Manages Airtel Africa offshore Business and Technical lead for Airtel Ghana / Nigeria / Malawi for
Business Intelligence / DWH.
*
* Monitoring of day to day activity for BI / DWH (CDR loading / KPI build / Cubes refresh in
Cognos) within specified SLA.
* Understanding client requirements.
* Ensure that requirements are properly understood, captured, analyzed based on the business
benefits and are complete with project timelines.
* Need to design SRS, HLD / LLD, Cost / Efforts estimation including business process
management, pre-sales, RFP response, technical proposals, requirements analysis, Delivery.
* Interlock calls with L3 / AMS for business requirements and deliveries.
* Daily Business update calls.
* Team management.
* Data analysis and RCA.
* Interlock with different vendors / team for data gathering or any inconsistency in data.
*

#4 Mobily - Saudi Arabia - ( Mobily Infotech )

Role: Subject Matter Expert (Telecom) / Technical Lead for Telecom EAI and MSO
Duration: Dec 2010 -Aug 2012 (2+ years in EAI)

Tools: SQL, UNIX, EAI middleware
Server: Sun Solaris
Team size: 9
Software: Toad, Putty, SQL Developer, Oracle

* Project Description

It manages various applications under platform - Business Service Layer / Enterprise Application
Integration (EAI). This seamlessly integrated environment allows management and transformation of
data through each stage in business like Mediation, Billing and Seibel CRM through Enterprise
Application Integration.


Responsibilities: As SME in IBM, we need to work on below key areas
And provide support to Mobily (Saudi Arabia) second largest telecom operator)

* Incident Management
* To resolve issue raised by CTS through Remedy and Maximo.
* Closing ticket on SLA based.
* Exact resolution or assigned concerned team if required.
* Problem Management
* Identifying Issues
* Providing RCA to L3 support for production issues
* Interaction with other teams for data/info
* Release verification & approvals
* Ensuring new functional LLDs and HLD's are in place
* Reconciliation of services
* Proactive reconciliation/failure of customer orders
* Proactive reconciliation/failure of system generated orders
* FMS
* Service availability
* Patrol alarms
* Service Improvement
* Release management and post release verification
Reporting & support to Finance/Revenue Assurance (RAFMS)

Job Description:
1. Managed e2e operations of Telecom
2. Responsible to capture business requirements and delivery
3. Technology: IBM Websphere (Middleware), Massage Queue/broker, PLSQL, Unix Shell Scripting, Java
(core)

#5 Zain Bahrain, Tunisiana, TuneTalk -- ( Sixth Sense Media )

Role: Customer Engineering and Software Engineer.
Duration: July 2010-Dec 2010
Tools: SQL, UNIX, Oracle.
Software: Putty, SQL Developer

* Project Description

It manages various applications of Promotions and Loyalty through RLM. This seamlessly integrated
environment allows management and transformation of data through each stage in business.


Responsibilities

* Daily Operations.
* New Promotion specifications.
* Customer Engineering.
* Implementation & Integration
* UAT and system testing end to end.
* Prepare\review test Report.
* Create Test Scenarios, Test Conditions & Expected results and Test Cases.
* Create Required Test Data and maintain Common Test Data sheet of the release.
* Create Test Deliverables as per Testing Standards followed by the company.
* Execute Test Scripts and document test results.

Job Description:
1. Development and integration/implementation
2. Customization and configuration of product as per requirements
3. Technology: PLSQL, Unix Shell Scripting, Java (core)

Job Description:
1. Development and integration/implementation
2. Customization and configuration of product as per requirements
3. Technology: PLSQL, Unix Shell Scripting, C++

#6 MTN Cameroon - ( Tecnotree )

Role: Offsite Managed Service Operation Engineer for Rating, Billing and @bility CRM, VAS/BSS.
Duration: March2010 -July2010

Tools: SQL, Unix.
Sever: Sun Solaris
Team size: 4
Software: Toad, Putty, SQL Developer, Oracle

* Project Description

It manages various applications (CRM, Billing, Rating, Provisioning, Mediation etc.) under platform
- @billity. This seamlessly integrated environment allows management and transformation of data
through each stage in business.

Responsibilities

* Key role to run rating and billing at the client site.
* Prepare\review test Report
* Involved in the layout, development and customization of the presentation layer.
* Extensive interaction with the end-users in the designing, layout and implementation for CRM
system (CC and Self service).
* Involved in User Acceptance and post implementation support.
* Participated in the Requirement Study and Analysis Phases of the system.
* Provided assistance to system testing and implementation activities of the system.
* Create Test Scenarios, Test Conditions & Expected results and Test Cases for CRM, Billing and
Rating modules.
* Create Required Test Data and maintain Common Test Data sheet of the release.
* Create Test Deliverables as per Testing Standards followed by the company.
* Execute Test Scripts and document test results.

Job Description:
1. Development and integration/implementation
2. Customization and configuration of product as per requirements
3. Technology: PLSQL, Unix Shell Scripting, C++, ILog/ Corba

Tools: SQL, UNIX.
Team size: 2
Software: Toad, Putty, Unicorn 6 CRM, Pegasus (Mediation)


* Project Description

It manages various applications (Unicorn 6 CRM, Billing, Rating, Provisioning, Mediation etc.) under
unique platform - Unicorn6 and UEM. This seamlessly integrated environment allows management and
transformation of data through each stage in business.


Responsibilities

* Key role to run testing of rating and billing at the client site.
* Involved in the layout, development and customization of the presentation layer.
* Configuration of Product Catalogue at CRM.
* Testing of product, UAT with clients.
* Extensive interaction with the end-users in the testing, designing, layout and implementation.
* Involved in User Acceptance testing and post implementation support.
* Create Test Scenarios, Test Conditions & Expected results and Test Cases for CRM, Billing and
Rating.
* Create Required Test Data and maintain Common Test Data sheet of the release.
* Execute Test Scripts and document test results.
* Participated in the Requirement Study and Analysis Phases of the system.
* Provided assistance to system testing and implementation activities of the system.
* Code for business objects.
* Project management and deployment.
* Reports.
* Workflow Management Integration in CRM.
* Security and authentication.
* Prepare\review test Report