Telecoms & Systems Integration | DevOps & QA Engineer

Supported end-to-end IPTV and OTT integration across broadcast platforms, IP networks, STBs, and microservices-based back-office systems. Investigated STB software defects. Supported Technical Field Trials and Operational Field Trials. Developed an AWS Lambda function using the Serverless Framework. Created and configured AWS S3 buckets. Aligned Apache Airflow workflows to ingest legacy metadata into the new platform. Applied CI/CD practices and used Jira for defect management.

Supported end-to-end IPTV integration across broadcast platforms, IP networks, STBs, ACS, MQTT, and back-office systems. Managed defect investigation for STB software releases, performing log analysis, root-cause analysis, and technical troubleshooting. Supported Technical Field Trials and Operational Field Trials. Deployed STB software builds using Bitbucket/Git and AWS CLI. Analysed STB logs using Wireshark, Grafana, and Kibana. Tested APIs using Postman. Developed Python and Bash scripts to automate operational and testing tasks.

Served as technical owner and primary point of contact for the ACS platform. Coordinated with equipment suppliers to report defects and track resolutions. Produced technical specifications and documentation for home gateways. Led firmware integration and validation for home gateways, cable modems, and set-top boxes. Defined test procedures and performed smoke, integration, and functional testing. Developed scripts to automate recurring operational and testing tasks.

Built an event-driven automation system (Python/Bash/Perl) that detected client-side issues in real time and triggered self-healing scripts. Developed a CPE data collection pipeline to store large volumes of device metrics. Implemented a remote backup/restore feature for CPE devices. Closed a CPE security vulnerability by remotely replacing a password-generation algorithm. Built a real-time Syslog monitoring system with SMS alerting. Developed M2M scripts for remote disaster recovery of routers using SoapUI, APIs, Python, SQL, and NoSQL. Created internal web-based diagnostic tooling. Applied data mining and 3rd-line troubleshooting across IPTV, ADSL, GPON, CPE, and STB environments.

Conducted QA and functional testing of IPTV applications on STBs and mobile OTT devices. Performed stress, load, and security testing on CPE devices. Executed penetration testing on CPE GUI, CLI, Firewall, and IDS components. Built Raspberry Pi-based automated test probes. Performed remote device management and testing via ACS/TR-069. Conducted VoIP testing on Linksys and Cisco devices. Delivered 3rd-line troubleshooting for complex incidents across IPTV, ADSL, GPON, and CPE environments.

Delivered 3rd-line technical support and advanced troubleshooting for complex IPTV, ADSL, and GPON network infrastructure incidents. Managed wireline provisioning and network monitoring. Developed PHP-based auditing tools. Bridged network-facing and client-facing OSS platforms using SoapUI. Conducted Quality Assurance and vendor validation for ONTs and STBs. Designed and deployed remote monitoring solutions using Raspberry Pi hardware. Led security auditing initiatives to identify and mitigate vulnerabilities.

Provided 3rd-line troubleshooting support for complex IPTV, ADSL, and GPON incidents and served as a back-office troubleshooting instructor. Integrated network-facing and client-facing OSS platforms. Supported voice and broadband probe testing. Developed integrations for in-house web-based diagnostic tooling covering MPLS, IPTV, BBRAS/Radius, and ADSL environments. Contributed to ProbePON, an internal tool for GPON networks.

Core Team Member for MEO TV Service Launch. Delivered troubleshooting, maintenance, and operations across fixed network services including MPLS, IPTV Mediaroom, ADSL, GPON, PSTN, ISDN, BBRAS/Radius, and DVB. Conducted IPTV STB testing and validation. Managed client provisioning and advanced CPE support. Monitored network infrastructure health using WhatsUp Gold. Executed technical requirements for strategic projects including SIBS migration and ADSL Bonding rollout.