03/18/2025 updated
100 % available
Senior IT Support Engineer with 10+ years of experience
Dubai, United Arab Emirates B.Tech in Electronics & Communication Engineering
Technical SupportAsset ManagementAsset TrackingMicrosoft AzureInformation Technology Infrastructure Libraries (ITIL)Virtual Private Networks (VPN)IT Service ManagementMicrosoft SoftwaresRed Hat Enterprise LinuxStock ControlFirewalls (Computer Science)System AdministrationSafety PrinciplesServicenow
IT Infrastructure Management
Extensive experience in managing IT infrastructure, including technical support and end-user services for over 10 years.
Microsoft Technologies
Expertise in Microsoft 365, Azure, Intune, and Windows operating systems, with successful migration projects and system upgrades.
IT Service Management
Proficient in ITIL frameworks and ServiceNow, enhancing IT service efficiency and resolving tickets within SLA.
Network & Security
Knowledge of VPN, Firewalls, and Endpoint Protection for maintaining secure IT environments.
Asset Management
Implementation of IT asset tracking and inventory management, reducing unaccounted inventory significantly.
Technical Support
Provision of VIP technical support, including setup for executives and foreign delegates.
System Administration
Red Hat Certified System Administrator (RHCSA) and Red Hat Certified Engineer (RHCE) certifications.
Extensive experience in managing IT infrastructure, including technical support and end-user services for over 10 years.
Microsoft Technologies
Expertise in Microsoft 365, Azure, Intune, and Windows operating systems, with successful migration projects and system upgrades.
IT Service Management
Proficient in ITIL frameworks and ServiceNow, enhancing IT service efficiency and resolving tickets within SLA.
Network & Security
Knowledge of VPN, Firewalls, and Endpoint Protection for maintaining secure IT environments.
Asset Management
Implementation of IT asset tracking and inventory management, reducing unaccounted inventory significantly.
Technical Support
Provision of VIP technical support, including setup for executives and foreign delegates.
System Administration
Red Hat Certified System Administrator (RHCSA) and Red Hat Certified Engineer (RHCE) certifications.
Languages
EnglishFluent
Project history
Providing technical support for 600+ users across EMEA, managing Windows migrations, and administering Office 365, Azure, Intune, and ServiceNow.
Upgraded 600+ systems from Windows 7 to Windows 10, reduced IT-related downtime, and implemented security updates and patches.
Managed technical support for 200+ multinational users, led AV project implementations, and conducted IT training sessions.