Senior ICT Service Delivery Manager

Group POST Luxembourg

* Ensured contract compliance and SLA performance, led in the
development of client engagement and onboarding of new clients,
handled relations as the customer's point of contact on a managerial
level, owned the escalation process for service delivery.

Fintech Program Lead - ICT Infrastructure

Startup

* Served as a conduit between partners, management and technical
teams to develop a set of digital services including mobile wallets,
micro-loans/insurance for the underbanked population.
* Oversaw the translation of the business requirements into product
features, managed SDLC across multiple work streams.
* Deployed product on time for the pilot market, continually improved
product value, gathered lessons from the pilot.

Technical Program Manager - ICT Infrastructure

RMIT for Google Switzerland

* Successfully managed the execution of dozens of contracts, to acquire
physical and logical. infrastructure required to expand the Google
Cloud
* Liaised vendors and project teams to consolidate communication
throughout the lifecycle of the contract.
* Negotiated contracts and payment terms, resulting in significant cost
reduction
* Drove initiatives across cross-functional teams to improve vendor and
project delivery while meeting tight deadlines.

Project Manager DWDM

Amaris for Bouygues Telecom

* Served as a project lead for the activation of 800G capacity @100G, to
increase capacity for video on-demand services in France.
* Led engineers' team to design metro links, supervised vendor teams
during network equipment integration phase, successfully
implemented on time and under budget.

Program Lead 4G LTE

Raw Consulting for Afrimax (Vodafone)

* Implemented a formal project management process based on PMBOK
and SDLC, reduced program delivery timeline by 10% despite scope
extension.
* Led the implementation of the main program components including
the
building of 1 datacenter + 100 PoP sites + platform of services + 1 NOC +
1 customer service center.

Project Coordinator

Directique for SFR

* Led 3G/4G infrastructure rollout phases for 300+ sites in the South of
France, resulting in 10% increase of network access capacity.
* Reviewed inputs from Planners, reducing actual demands by 10%.

* Created orders, tracked delivery on site by suppliers and facilitated
logistics.
* Oversaw rollout of RAN equipment, matrix managed engineers,
technicians, and suppliers staff working on site.

Consultant Transport Network

Connect44 for Alcatel Lucent

* Coordinated transmission planning activities, documented about best
practices and workflow procedures, trained new hires as well.
* Supported the rollout of the Client new 3G network in Nigeria and in
Ghana.
* Performed design for 400+ microwave hops, meeting 99.99 %
availability as required by National Authority of Regulation.

Mobile Access Network Engineer

* Coordinated the capacity planning, supported the rollout phases, and
ensured quality of service beyond the objectives set by the
management.
* Developed and maintained weekly report on the network quality
nationwide.

* Performed quarterly and yearly capacity plans
* Initiated equipment orders to vendors, tracked delivery to warehouse.
* Acted as the point of contact with marketing teams for new business
requirements and with National Regulator for the radio frequencies
allocation.

ICT Consultant

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