09/06/2022 updated
100 % available
Selenium Webdriver, Test Automation, Web scraping, Python
Garopaba, Brazil
Brazil
Mass Media - AdvertisingAutomationTest AutomationWeb ScrapingWeb DevelopmentPython (Programming Language)WordPressSelenium Webdriver
- 2 years of practical experience with Selenium Webdriver, Python and Webscraping;
- 10 years of experience working in web development
I use to love WordPress, but Automation stole my heart.
- 10 years of experience working in web development
I use to love WordPress, but Automation stole my heart.
Languages
EnglishNative speakerFrenchGoodPortugueseNative speakerSpanishGood
Project history
Handling with a myriad of requests from customers across the globe, with a
focus on the English, Spanish and Portuguese speaking markets.
Daily Operations:
Account Management
* Filing complains and reimbursements
* Technical questions
* Service requests
* Updates
* Documentation
* Product Localization
Content and Marketing
* Newsletter
* Articles (Portuguese)
* Help Files (English and Portuguese)
Inquiries came in online (chat and email) or by phone (English, Spanish and
Portuguese).
Online tools I used during that period were: Slack, Intercom, Helpscout and
Email.
Key Accomplishments:
Managed a high-volume workload within a deadline-driven environment.
Resolved an average of 350 inquiries in any given week and consistently met
performance benchmarks in all areas (speed, accuracy, volume).
During my time at MailerLite, I had contact with renowned names such as
Opera, Nike, Oxford University and Twitter.
focus on the English, Spanish and Portuguese speaking markets.
Daily Operations:
Account Management
* Filing complains and reimbursements
* Technical questions
* Service requests
* Updates
* Documentation
* Product Localization
Content and Marketing
* Newsletter
* Articles (Portuguese)
* Help Files (English and Portuguese)
Inquiries came in online (chat and email) or by phone (English, Spanish and
Portuguese).
Online tools I used during that period were: Slack, Intercom, Helpscout and
Email.
Key Accomplishments:
Managed a high-volume workload within a deadline-driven environment.
Resolved an average of 350 inquiries in any given week and consistently met
performance benchmarks in all areas (speed, accuracy, volume).
During my time at MailerLite, I had contact with renowned names such as
Opera, Nike, Oxford University and Twitter.
As a copywriter at Mediacom I created campaigns for a myriad of audiences
and mediums from both public and private sector. From themes ranging from
used cars to luxury items, such as the Armada Yachts Brand.
in 2007, the text for a Radio Spot won an award from the State Association of
Radio and Television Broadcasters (ACAERT) for the best radio spot of the
year.
and mediums from both public and private sector. From themes ranging from
used cars to luxury items, such as the Armada Yachts Brand.
in 2007, the text for a Radio Spot won an award from the State Association of
Radio and Television Broadcasters (ACAERT) for the best radio spot of the
year.