09/23/2026 updated

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Salesforce developer, designer, architect

Alcainça, Portugal
Worldwide
Bachelor's degree - Electro technical and Computing Engineering
Alcainça, Portugal
Worldwide
Bachelor's degree - Electro technical and Computing Engineering

Profile attachments

CV_TiagoFerreira_eng.pdf

Data ArchitectureSalesforce.ComSystems ArchitectureSalesforce VisualforceForce.Com
Working on the development of IT applications for large companies and organizations (telco, pharma, aviation, real estate, insurance) since 2003.

- Experienced Salesforce.com developer, analyst and technical architect with strong focus on custom development and system integration.
- Certified Salesforce System and Application Architect.
- Technical expertise with Lightning Web Components, Apex Classes/Triggers, Visualforce Pages/Components, Web services (SOAP/REST), Flows, Reports and Dashboards, Salesforce Identity (SSO/SAML), Salesforce Administration, Deployment and Environment Management.
- Comprehensive knowledge of the Sales, Service and Community clouds.
- Experienced team leader and project manager.
- Certified Project Management Professional.

Expertise:
Salesforce Certified System Architect
Salesforce Certified Application Architect
Salesforce Certified Platform Developer I
Salesforce Certified Platform Developer II
Salesforce Certified Javascript Developer I
Salesforce Certified App Builder
Salesforce Certified Force.com Developer (DEV401)
Salesforce Certified Integration Architecture Designer
Salesforce Certified Development Lifecycle and Deployment Designer
Salesforce Certified Identity and Access Management Designer
Salesforce Certified Sharing and Visibility Designer
Salesforce Certified Data Architecture & Management Designer
System integration
Siebel expert (mainly versions 7.5, 7.7, 7.8, 8)
CRM expert (technical/functional)
Project Management (certified PMP)
ITIL (ITIL Foundation certified)

Experience

Professional experience10+ years
Freelancer since2008

Languages

EnglishFluentFrenchBasic knowledgePortugueseNative speakerSpanishGood

Project history

Salesforce Senior Developer

Vandebron
- Member of the support and development team.
- Responsible for designing and implementing new business requirements and for the maintenance of a custom built flow platform used in case management.

Salesforce Technical Consultant

BRIGHTFOX
Developer, technical architect and development team leader in a Salesforce Communities project for a water company.

Salesforce Technical Consultant

Zurich Insurance Company Ltd
Development of customized solutions within the Salesforce platform to support critical business functions, mainly focused on system integration and development of Lightning Components for a custom Community.

Salesforce Integration Manager

Deloitte
Acted as Integration Manager for a project, in the luxury goods industry, to replace a B2B custom tool for a Salesforce B2B Commerce Cloud instance.

Salesforce.com Technical Consultant

Zurich Insurance Company
Development of customized solutions within the Salesforce platform to support critical business functions, mainly focused on system integration and development of Lightning Components for a custom Community.

Salesforce.com Technical Architect

Brightfox
Worked on several projects as technical architect, developer and support analyst.
- Design and development of custom apps and functionalities (Visualforce, APEX, Lightning Design System, custom Lightning Components)
- Design, development and support of several system integrations (SSO/SAML, web services)
- Management and implementation of several Classic to Lightning migrations

Salesforce.com Technical Architect

Kerensen Consulting
IATA (Geneva, Switzerland)
Salesforce.com technical architect for IATA, on the development of a partner portal to be used by IATA associates across the globe (120k+ users), using Salesforce Communities based on Visualforce.
Mainly focused on custom developments (Visualforce/APEX) and system integration.
Responsible for the integration of several IATA systems with the Portal:
•    Salesforce Identity and connected apps for SSO (using SAML 1.1/2.0 with Salesforce acting as identity provider)
•    Web service communication (SOAP) for both outbound and inbound communication

Salesforce.com Technical Architect

Right IT Services
Vodafone Global Enterprise (Newbury, UK)
Technical Analyst and Architect on the implementation of new business requirements.

Vodafone Roaming Services (Luxembourg)
Lead Technical Architect for a new application to support the organization’s business processes
Analysis, technical design and implementation of the new application’s requirements
Development team leader
•    Development of a custom application using Visualforce Pages, APEX Classes and Triggers, Workflows, Email Alerts and Chatter
•    Development of a Partner Portal using Communities
•    SFDC Administration (setup of users, roles, profiles and security settings)
•    Environment Manager (sandbox setup, configuration, management and deployment)
•    Creation of custom Dashboards and Reports

Vodafone Global Enterprise (Newbury, UK)
Analysis, technical design and implementation of new business requirements
Management and supervision of part of the development team
•    Development of a Pricing and Quotation tool using Custom and Standard objects, APEX Classes and Triggers, Workflows, Visualforce Pages and Visualforce Components
•    SFDC Administration (setup of users, roles, profiles and security settings

Analyst / Architect / Developer

Celfocus/Novabase
Vodafone Czech Republic
Analyst and developer on an Order Management/Catalog Configuration project with Siebel 8.1.

ZON (Portuguese telecom company)
Worked as Siebel analyst and architect on a project to migrate the client’s middleware infrastructure and Order Management platform
Designed the Siebel and EAI solution to support the launching of the client’s new flagship product

Vodafone Portugal 
Acted as technical analyst and developer on the Siebel 6.3 to Siebel 8 migration project
Acted as technical analyst and developer on Vodafone’s FTTH implementation project

Siebel Expert / Siebel Architect

Merck Serono
Responsible for managing the work done by external vendors for maintenance releases of the current
systems (in Siebel 7.8) and also for the projects for new applications
Responsible for building technical and functional designs for a new Siebel 8 application

Team Leader/Project Manager

Altran CIS
Johnson&Johnson – Team Leader/Project Manager
Managed the development and delivery of 3 phases of a Siebel 7.7 project
Team leader of various teams, managing the work of up to 10 employees
Managed the work of external vendors in various integration projects for several information
systems, including the management of off-shore teams (Belgium, Netherlands and India)
Acted as project manager on the successful implementation of two public portals, integrated with the
main Siebel application

Senior Consultant

Agille Consulting; TV Cabo (Portuguese telecom company)
TV Cabo (Portuguese telecom company) – Analyst/Developer
Assumed the coordination of development teams in the implementation of new business requirements.
Was responsible for the analysis and design of new business requirements

Consultant

DMR Consulting (now everis)

TV Cabo (Portuguese telecom company) – Analyst/Developer
Responsible for building the technical and functional designs for new business requirements
Member of the development team that implemented Siebel 7.5

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