Head of Business Excellence

Takeda

Pharmaceuticals & Medical Technology

>10.000 team member

Business Excellence Leader

Conzzeta Management AG

Industry & Mechanical Engineering

1000-5000 team member

Business Excellence Deployment Lead and trusted advisor of Executives
Building and rolling out Business Excellence globally to support and execute the company's strategy. Focus on Customer & Quality, Speed, Employee Engagement and Profitability
Currently focusing on Lean in Production, Production Systems, Administration (Finance and Back Office), R&D (including Agile), Service and Sales
Achieved in 2018: 20% increase in service NPS score and 0.5% of EBIT

Lean Business Architect

Zurich Insurance Ltd.

Insurance

>10.000 team member

Responsible for a Lean Transformation in 2016 in Australia that created a capacity free up of 25% on a population of 143 FTE, saving of 2.1 million USD and generated additional revenue as 9.9 million in GWP
Responsible for a Lean Transformation in 2016 in Hong Kong that created a capacity free up of 23%
Leading the Lean Management (ZWoW) program in APAC by planning another 6 Streams in 3 countries, effecting 450 FTE’s
Supporting countries in Europe to identify and execute improvement levers in the areas of Lean, Digital and automation
Partner with C-suite managers in selecting, scoping, preparing and transforming business areas into Lean operations
Trusted advisor of executive teams to adapt the Lean Management System to local and regional challenges, for instance by identifying a potential of 20% of FTE to offshore in the current Stream in Australia

Managing Stream Lead

Zurich Insurance Ltd.

Insurance

>10.000 team member

Lead 5 direct reports of which 3 have been developed and promoted to Stream Lead
Lead 3 Lean Transformation (ZWoW) Streams in Switzerland, Germany and Hong Kong that created a capacity free up of 25% on a population of 300 FTE, saving of 3.8 million USD and generate and additional GWP of 5 million USD
Implemented sustainable Lean Management Systems, in mini-transformations of 14 weeks, that are bringing a year on year productivity of 5%
Lead and coached 15 Senior Managers through the Lean transformation
Lead and coached 4 - 8 Change Agents through each of the mini-transformations and increased their skill levels by at least 20%
Quote from Intranet article “ZWoW: The business unit perspective”: “Marc gave specific credit to the ZWoW team he worked with, including TJ Dijkstra, for the successful implementation of ZWoW at Hong Kong GI.”

Global Deployment Leader Lean

Zurich Insurance Ltd.

Insurance

>10.000 team member

Leading the global roll out of Lean in the Group Functions
Successfully defined Lean strategy and implemented this on a global basis
Led 16 Kaizen teams to improve processes with an average increase of productivity of over
30% and average cycle time reduction of 30%
Implemented standardized (global) processes
Implemented global standard operational metrics

Owner and Senior Consultant

Sigma Quality Consultancy GmbH

Other

< 10 team member

Worked as an independent senior consultant and interim manager:
Supported my clients and their management (C-level) to transform their business
to be more successful and profitable
Led strategic cross-divisional projects and teams
- Implemented and deployed Lean Six Sigma and DFSS in service and production
industries
Aligned business visions/strategies to measurable metrics on operational level
and implemented review cycles (process management and BPM)
Trained, coached and mentored project leaders, Black Belts, Champions and
other stakeholders involved in Lean Six Sigma
Worked for many different industries and clients, see table:

Client	Year	Country	Service Provided
Johnson Controls Automotive	2000	Germany	BB/Champion training and project mentoring Implementing process management structure
Ford Europe Incl. Volvo, LandRover, Jaguar Automotive	2000-2003	Germany, UK, Sweden	BB / GB / Champion Training and project mentoring Mentored DFSS project on interior design of LandRover Discovery 3 facelift that was also later used in Discovery 4: 94% reduction of quality defects
Air Liquide Industrial Gases	2001-2002	France	Assessment (for implementing Lean Six Sigma) and project mentoring
Mazda Automotive	2001-2002	Japan	BB / GB Training and project mentoring Mentored project that reduced administrative Time To Market process with 50%
Philips Medical Systems Healthcare	2002-2003	Nether-lands	GB Training to improve the “Root Cause and Corrective Actions” culture Coaching and mentoring GBs
Vyncolit (Perstorp) Chemicals	2003	Belgium	BB / GB Training in Lean Six Sigma Coaching and mentoring BBs and GBs Interim project manager Two Kaizen events to improve quality and reduce customer complaints by 50%.
Westinghouse Nuclear Industry	2003-2004	UK, France, Belgium, Germany, Sweden	Lean Six Sigma and DFSS training BB / GB coaching Led two Kaizen events that improved the productivity of the fuel rods process by 30%
KPN Tele-communication	2004-2005	Nether-lands	Lean Six Sigma Deployment: strategic alignment from corporate goals to project level BB / GB / Management training Interim project manager
Daimler Automotive	2007 - 2009	Germany	Lean Six Sigma and DFSS Deployment BB / GB Training and coaching Led and mentored DFSS projects for 4^th generation E-class body: improved Right First Time level from 85% to 99% by improvement in welding processes and supplier quality.
SR Technics Aerospace	2009-2011	Switzer-land, UK	Lean Six Sigma Deployment including training and coaching of Green and Black belts Project portfolio management and PMO Leading a Lean transformation in the aircraft engine service department to reduce lead time and costs: reduced lead time from 60 to 45 days and reduced costs by 15%.
Ammann AG Heavy Machinery	2011	Switzer-land	Lean Six Sigma Deployment Coach and Mentor executive management Project portfolio management Train and coach Green Belts and Black Belts Mentored projects to implement JIT principles that resulted in a reduction in costs by 15%.

Black and Master Black Belt Manufacturing & Service

General Electric Plastics

Industry & Mechanical Engineering

>10.000 team member

Executed several successful projects and Kaizen events to eliminate valuable machine downtime and quality issues. Was one of the first certified Black Belts at GE Plastics.
In Manufacturing: Accountable for process improvement projects were which resulted in Direct Savings of 2 million US$ and 1.5 million US$ Incremental Revenue. Acted as an "internal" consultant and change agent
Led one of the first DFSS projects in GE Plastics to introduce an improved silicone sealant that delivered in the first 12 months an incremental margin of USD 300k and direct savings of USD 730k.
In Service: Accountable for a service level increase of 20% while keeping Inventory Turns at the same level. Acted as an "internal" consultant and change agent. Certified as Master Black Belt in September ´99.
Trained and coached 50 black belts, 20 champions, 15 Master Black Belts, 20 executives and 150 green belts in DMAIC and DFSS.

Production Manager

Caldic Europoort B.V.

Industry & Mechanical Engineering

500-1000 team member

Managed project, supervised construction of chemical plant and became production manager
of this plant after start-up (70 million Euro investments). In this role, I increased the output of
this plant by 300 % via modifications and coaching of the operators in the shifts.

Experienced Process & Organizational Improvement Leader

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Head of Business Excellence

Business Excellence Leader

Lean Business Architect

Managing Stream Lead

Global Deployment Leader Lean

Owner and Senior Consultant

Black and Master Black Belt Manufacturing & Service

Production Manager

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