08/12/2025 updated

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Senior IT Project / Program Manager / Transition Manager / IT Modernization & Transformation Expert

Houston, USA
Worldwide
Bachelor of Computer Science & Applied Business Management
Houston, USA
Worldwide
Bachelor of Computer Science & Applied Business Management

Profile attachments

Tom Behrens_Mhp resume.docx

Data AnalysisSoftware as a ServiceData CentersData CollectionData MigrationInformation Technology Infrastructure Libraries (ITIL)IT Service ManagementProject ManagementOrganization DevelopmentProgram ManagementMicrosoft Power BISAP ApplicationsService ManagementStakeholder ManagementUser AssistanceWide Area NetworksSchedulingTeam ManagementServicenow
SAP Modernization & Implementation
Extensive expertise in SAP modernization, migrations, and implementations including ECC to S/4 upgrades, cloud-based transitions, and end-to-end SAP projects spanning functional and technical aspects.

IT Infrastructure Transformation
Specialized knowledge in IT infrastructure modernization including data center transformations, network upgrades, SD-WAN deployments, and transitioning from physical environments to SaaS/cloud platforms.

Project & Program Management
Advanced project management capabilities with PMP and CSM certifications, implementing ITIL frameworks, and orchestrating complex IT programs for Fortune 500 organizations globally.

End-User Computing (EUC) Management
Experience in Windows 10/11 migrations, MS365 rollouts, workspace management, and service desk modernization for enterprise environments.

Data Migration & Analytics
Proficiency in SAP and other data migrations, data acquisition, integration, discovery and mapping with Power BI for advanced analytics and reporting.

ITSM & Service Management
Expertise in ITIL-based process enhancements, ServiceNow integration, and AMS transitions with service management process modernization.

Stakeholder Management
Strategic collaboration with senior executives, IT teams, and business stakeholders to deliver project value, address concerns, and ensure alignment with organizational goals.
 

Languages

GermanNative speakerEnglishFluent

Project history

SAP S4 Project Manager Migration & Modernization

Capgemini Americas
Driving SAP transformation program to enhance system performance, streamline workflows, and align enterprise solutions with strategic goals. Executing SAP WM-to-EWM migration with rigorous testing, ensuring zero disruption.

IT Modernization & Transformation Program Manager

Dell EMC
Managed EUC Modernization & Transformation for European Patent Organization in Munich. Handled Managed Services including Service Desk setup and relocation with 40 clients. Spearheaded enterprise-wide IT modernization with Windows 10 and MS365 rollouts for 5K+ users across three countries.

Service Delivery Manager and Senior Program Manager

Dell Managed Services EUC
Led Windows 10 and application migration projects across multiple branches and states for National Bank in Newark. Managed Service Delivery and modernization for EUC Rollout at a global insurance company in Germany.

Regional Service Manager and Project Manager

IFF Managed Services EUC
Service Delivery and modernization for IFF (former Dupont) EUC Rollout in North America. Led large-scale Windows 10 upgrade and rollout project with minimal downtime.

Project Manager for Application Management Transition

Boeing
Led SAP ECC Service management process and application modernization. Managed team build, knowledge transfer and transition to Dell's application management organization.

Deputy Program Manager for SDWAN rollout / Project Manager for ITSM modernization

NTT Americas
Led process definition and evaluation across service towers for Incident, Problem, Change Management and Service Request Fulfillment. Managed service tower teams for integration effort.

Transition & Transformation Project Integration Executive

IBM International
Developed technical processes and service delivery plans, administered budgets, designed transition scopes. Controlled outsourcing proposals and bidding for $10-50M transition projects. Managed SAP application migration and network infrastructure modernization.

Senior Project and Transition Manager

T-Systems North Americas NA
Directed international transition and implementation projects for global organizations. Managed SAP implementations, server migrations, and service transitions. Converted AMS processes to ITIL-based processes and migrated SAP instances and data.

Regional Customer Service Delivery and Program Manager

Gedas GmbH / T-Systems North Americas NA
Conducted AMS service redesign and built technical service teams. Directed SAP migrations from R/3 4.6 to ECC 6.0/SPM for the Americas region. Optimized solutions for automotive clients including VW, GM, Ford, and Daimler Chrysler.

Certificates

PMP

PMI

2024

CSM

Scrum Alliance

2023

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