09/06/2022 updated
SUPPORT TEAM MANAGER, IT INFRA PROJECT MANAGER, ICT MANAGER, SENIOR SYSTEM SUPPORT ENGINEER
Have worked for renowned international companies such as SAP, Siemens and Mercedes Benz and less renowned but still reputable companies such as PSI, CSB System, IAS, PiWorks and Schattdecor. Thus have a fair understanding of the work cultures and requirements of medium to large scale businesses.
Possible roles that I feel confident with and (in my humble opinion) would excel at would be:
Software Project Manager, IT Security Auditor, ICT Infrastructure Project Manager, ICT Infrastructure Support Team Leader.
I grew up in Germany, hence speak fluent German. My English language skills I would describe as business-fluent.
If I could catch your interest, please feel free to read on.
Languages
Project history
Led a team of 1 Mobile App Developer (Xamarin), 1 front end developer (HTML/CSS,JavaScript), 2 back end developers (ASP.net, SQL Server), 1 UI/UX specialist & 1 Graphics Designer
Performed deep dive review and prepared project charter document containing project’s Class A time and cost estimates, project scope etc. which was then signed off by stakeholders on both sides
Prepared HLD and SRS documents and presented them to customer for approval
Project was finished ahead of deadline, and we received project acceptance from the customer
n Supervised two teams with 4 members each who gave 1st and 2nd Level support to
1000+ Windows 7 and MacOS clients located in our Call Centers in Istanbul and Antalya
n Prepared monthly service quality (KPI) reports and reported project status to superiors
n Prioritized, assigned & tracked issues to achieve high service quality levels
n Managed a Team of 15 Service Managers, SMEs and Project Managers
n Resolved (or otherwise escalated) issues raised by customers and team members
n Service Management was SPOC for following internal customers: AMG, PT Süd, PT Nord, PCS,
LLZ, Bus FiCo Aftersales, Bus Template, MBT CF, MBT HR, Truck CC, PTE, AMSupply
n Contributed to improvements in tools, processes and reporting in order the increase
transparency and reliance of SAP SDC operations (e.g. Effort Tracking, Billing, KPI reporting)
n Evaluated performances of each team member and planned individual training programs
n Prepared team for CMMI certification audits (certification was successfully achieved)
n Also acted as Interim Service Manager temporarily for customer Truck CC