Dynatrace Monitoring Certified consultant

Client:XL Axiata
Client Headquarter: Indonesia
Designation:Senior Software Engineer
Role: Senior Software Engineer (Dynatrace SME)
Duration: November 2019 - Till date
Monitoring Tools: Dynatrace One agent
Ticketing Tools: Summit

Client Summary:
PT XL Axiata Tbk, is an Indonesia-based mobile telecommunications services operator headquartered at
Jakarta. It is the second largest mobile telecommunications company in Indonesia. The operator's
coverage includes Java, Bali, and Lombok as well as the principal cities in and around Sumatra,
Kalimantan and Sulawesi.

Technical Roles and Responsibilities:
* Integration of Dynatrace with Splunk.
* Dynatrace end to end implementation
* Providing BAU support on maintaining Dynatrace implementation (automated reports, alerts,
dashboards)
* Engage and build relationships with application teams to provide service level validation
during performance load testing.
* Driving performance enhancements, and leading targeted process improvement initiatives.
* Working closely with Management and application developer to enhance application performance
* Configuration of Synthetic monitoring and Real user (RUM) monitoring
* Reporting of metrics and performance data across the Enterprise.
* Proactively analyze trends in performance across IT; collaborate with process owners and
stakeholders to identify and implement process improvements to increase operational efficiency
and Application availability
* Monitoring of application stack through Dynatrace One Agent on SaaS based platform
* Gather requirements from different application owners in order to improve or meet
expectations.
* Installation of One Agent and Active Gate which works as proxy between Dynatrace One Agent and
Dynatrace Cluster
* Setting up Synthetic including HTTP and browser click path monitoring
* Implemented Real User monitoring for various applications
* Implemented automated, rule-based tagging through Smarts cape and topology API in Dynatrace
* Defining tags and metadata for hosts and monitoring of process group through DTOne
* Customize the threshold values of different transaction as per user requirement
* Configuring the reports like Availability SLA, Heap utilization, API success rate, overall
application performance etc
* Creating custom charts and dashboards.
* Creating Management Zones
* Providing end to end application call flow
* Work with Dynatrace Support to resolve any issues as needed to support applications
* Proactively monitor and communicate potential problems to prevent customer impact and improve
Apdex scores.
* Creation of SLO dashboard for availability and success rate of application.

Client: Healthcare Services and Corporation (HCSC)
Client Headquarter: Chicago (U.S.A)
Designation: Specialist
Role: Dynatrace Specialist
Duration: August 2018 - November 2019
Monitoring Tools: Dynatrace One agent, Nimsoft, Splunk, CA Wily
Ticketing Tools: SNOW, AYS(at your Service)
Client Summary:
Health Care Service Corporation (HCSC) is a member owned health insurance Company in the United
States. HCSC was formerly known as Hospital Service Corporation and changed its name to Health Care
Service Corporation in 1975. The company was founded in 1936 and is based in Chicago, Illinois with
a network of offices in the United States. Health Care Service Corporation is the licensee of the
Blue Cross and Blue Shield Association for 5 states. It concentrates its operations in Illinois,
Montana, New Mexico, Oklahoma, and Texas.
Technical Roles and Responsibilities:
* Raising the Standard and Normal change as per ITIL standard
* Responsible for quality edit of incidents and Ctasks
* Monitoring of application stack through Dynatrace One Agent on SaaS based platform
* Gather requirements from different application owners through Monitoring Intake Form request
and then implemented them as per intake form
* Migrated ~250 applications to DTOne from other monitoring tools like HP suite, Nimsoft, Wily,
Appmon
* Installation of DTOne agent through BladeLogic automation tool under which we have different
jobs already prepared to install the DTone agent after meeting the pre-requisites
* Installation of One Agent and Active Gate which works as proxy between Dynatrace One Agent and
Dynatrace Cluster
* Setting up Synthetic and Agentless monitoring through Dynatrace
* Implemented Real User monitoring for various applications
* Implemented automated, rule-based tagging through Smarts cape and topology API in Dynatrace
* Defining tags and metadata for hosts and monitoring of process group through DTOne
* Implementing the synthetic application monitoring through BSM
* Customize the threshold values of different transaction as per user requirement
* Fetching the reports through BPM servers place at different locations
* Co-ordinating with users to change the parameters in the script and uploading the scripts
* Health checkout passed activity for DPS and GW servers on daily basis.
* Raising the Standard and Normal change as per ITIL standard
* Responsible for quality edit of incidents and Ctasks

Client: Scandinavian Airlines (SAS)
Client Headquarter: Europe
Designation: IT Analyst
Role: Dynatrace administrator
Monitoring Tools: Dynatrace, Nimsoft
Ticketing Tools: Remedy
Duration: July 2016 - July 2018
Client Summary:
SAS (previously "Statistical Analysis System") is a software suite developed by SAS Institute for
advanced analytics, multivariate analysis, business intelligence, data management, and predictive
analytics.SAS was developed at North Carolina State University from 1966 until 1976, when SAS
Institute was incorporated. SAS was further developed in the 1980s and 1990s with the addition of
new statistical procedures, additional components and the introduction of JMP. A point-and-click
interface was added in version 9 in 2004. A social media analytics product was added in 2010.
Technical Roles and Responsibilities:

* Integration of Nimsoft to CASDM and Catalog
* Understand application, technologies involved in application.
* Analyse production/ application logs to understand usage pattern and derive nonfunctional
requirements.
* Identify business critical testable scenarios and derive workload model for same
* On boarding of application onto Dynatrace
* Creating dashboard as per customer requirement etc
* Scheduling the tasks to take backup of Nimsoft and CA Wily Introscope servers
* Monitoring the network devices and storage devices using Nimsoft
* Gathering requirements to monitor devices
* Monitoring of network and storage devices through ICMP protocoland MIB's
* Configuring correlation of incidents in Nimsoft
* Providing user access in Nimsoft and CASDM
* Implementation of Nimsoft Monitoring servers.
* Troubleshooting and implementation of Nimsoft on Windows and Unix platform.
* Configuring alerts parameters for CPU, Disk, Memory, Availability, Services and Processes and
Event Logs.
* Streamlining Alerts and Queues for QoS data.
* Configuring Application under monitoring through probes like - SQL, Oracle, Cluster, IIS,
NT-Services, Ntevl, Net-connect, Interface_traffic, Processes, Exchange Monitor Probes etc.
* Configuring Failover through HA Probe.
* Creating and deploying super packages.
* Aware of the Probe utilities.
* Maintaining queues and pre-processing rules through NAS Probe.
* Hands on Experience on Nimsoft Dashboard Designing (UMP- Unified Management Portal) for
fetching reports in PDF format.
* Managing Client query, if they have any issue related to any server.
* Generating reports as per the client requirement.
* Preparing the Runbooks and SOPs for the tool