12/23/2024 updated
VS
100 % available
Genesys Cloud Engineer
Schaerbeek, Belgium
Only remote
Master in Applied Computer ScienceUnity 3dC (Programming Language)Java (Programming Language)JavaScriptGeographic Information SystemsAutoCADAdobe PhotoshopArtificial IntelligenceArcGIS (Software)ArchitectureAutomationMicrosoft AzureC Sharp (Programming Language)Cloud ComputingGeospatial Analysis
Cloud Integration
Expertise in Genesys Cloud integration, including voice, email, and chat flow architecture for contact centers.
Geospatial Data Analysis
Proficiency in processing and analyzing geospatial information, utilizing tools like PostgreSQL, PostGIS, and QGIS.
Programming Languages
Competence in multiple programming languages including PowerShell, Python, C, Java, C#, and JavaScript.
AI and Automation
Experience with AI bot integrations, including Copilot Studio and Genesys Cloud Virtual Agent bots with AI capabilities.
Cloud Platforms
Familiarity with Microsoft Azure functions and Google Dialogflow ES & CS for bot integrations.
Software Proficiency
Skilled in Microsoft Office suite, AutoCAD, SketchUp, Unity, and Adobe Photoshop for various design and documentation tasks.
Geospatial Tools
Proficient in ArcGIS and PostGIS for advanced geospatial analysis and mapping.
Expertise in Genesys Cloud integration, including voice, email, and chat flow architecture for contact centers.
Geospatial Data Analysis
Proficiency in processing and analyzing geospatial information, utilizing tools like PostgreSQL, PostGIS, and QGIS.
Programming Languages
Competence in multiple programming languages including PowerShell, Python, C, Java, C#, and JavaScript.
AI and Automation
Experience with AI bot integrations, including Copilot Studio and Genesys Cloud Virtual Agent bots with AI capabilities.
Cloud Platforms
Familiarity with Microsoft Azure functions and Google Dialogflow ES & CS for bot integrations.
Software Proficiency
Skilled in Microsoft Office suite, AutoCAD, SketchUp, Unity, and Adobe Photoshop for various design and documentation tasks.
Geospatial Tools
Proficient in ArcGIS and PostGIS for advanced geospatial analysis and mapping.
Experience
Professional experience0 - 5 years
Freelancer since2024
Languages
GermanGoodEnglishFluentItalianBasic knowledge
Project history
Genesys Cloud integrator responsible for voice, email, and chat flow creation, including various bot integrations and custom automation scripts.
Managed Airbnb property operations, ensuring top-tier customer service and efficient turnover processes.
Improved geospatial information processing skills, working on topological data models and integrating various data sources for worldwide postal code locations.