10/02/2026 updated
100 % available
Virtual Assistant | IT Support | Technical Operations & Customer Support
Kaduna, Nigeria
Only remote
Bachelor of Arts (B.A.) in Mass CommunicationAbout me
Virtual Assistant and IT Support professional helping businesses with administrative support, customer service, CRM management, technical troubleshooting, scheduling, documentation, and remote operations. Detail-oriented, reliable, and quick to learn new tools.
Calendar ManagementAsanaComputer MaintenanceEmail ManagementGeneral Administrative SupportHelp DeskInternal DocumentationOffice OnlineOnline Service ProviderPersonal Digital AssistantRemote Access ServiceRemote AdministrationRemote Desktop ServicesRemote Infrastructure ManagementRemote Service Software
IT Support & Technical Assistance
Provide remote IT support for common workplace technology issues, including troubleshooting, user assistance, software and application support, account and access assistance, and technical problem-solving. Comfortable documenting issues clearly and guiding users through practical solutions.
Virtual Assistance & Administrative Support
Provide reliable administrative support including email management, calendar management, appointment scheduling, data entry, document preparation, file organization, online research, task coordination, and general back-office support.
Customer Support & Communication
Support customers through email, chat, and remote communication channels. Experienced in handling inquiries, organizing customer information, following up on requests, documenting interactions, and maintaining professional communication.
CRM Management
Work with CRM and customer-support platforms including HubSpot, Zendesk, Freshdesk, and Intercom for customer records, ticket management, follow-ups, communication tracking, and workflow organization.
Microsoft 365 & Google Workspace
Comfortable using Microsoft Word, Excel, PowerPoint, Outlook, and Microsoft Teams, as well as Google Gmail, Drive, Docs, Sheets, Calendar, and Meet for communication, documentation, collaboration, and business operations.
Scheduling & Calendar Management
Experienced with online scheduling platforms including Calendly, Acuity Scheduling, Picktime, SimplyBook.me, Doodle, Bookafy, and YouCanBookMe. Able to coordinate appointments, manage calendars, avoid scheduling conflicts, and maintain accurate records.
Remote Collaboration & Productivity
Experienced with remote-work and collaboration tools including Slack, Microsoft Teams, Zoom, Trello, Asana, Notion, and Dropbox. Able to organize tasks, communicate with teams, track progress, and maintain productive remote workflows.
Workflow & Automation Tools
Familiar with Zapier and workflow automation concepts for connecting applications, reducing repetitive tasks, and improving operational efficiency.
Remote Technical Support Tools
Familiar with TeamViewer and AnyDesk for remote assistance and troubleshooting workflows.
Data Entry, Research & Documentation
Accurate and organized with data entry, online research, information gathering, document formatting, file management, and maintaining structured business records.
Canva & Digital Content
Practical experience using Canva for professional documents, presentations, social media graphics, visual content, and digital products. Knowledge of digital marketing principles supported by digital marketing training.
Professional Strengths
Detail-oriented, dependable, organized, adaptable, and quick to learn new software and systems. Comfortable working independently, managing multiple priorities, following instructions, documenting work, and communicating clearly with clients and remote teams.
Experience
Professional experience0 - 5 years
Freelancer since2025
Languages
EnglishFluent
Project history
Managing emails, schedules, and calendars to ensure smooth daily operations. Providing administrative support including data entry, document preparation, and file management. Assisting with customer inquiries and ensuring timely follow-ups. Conducting research and compiling information for various projects. Supporting team members with ad-hoc tasks and communication. Using CRM systems to organize and track customer interactions. Maintaining a high level of professionalism and confidentiality in all tasks.