03/15/2026 updated
100 % available
Virtual Assistant | E-commerce Customer Support & Administrative Task
Bandung, Indonesia
Only remote
Bachelor of ManagementAbout me
Virtual Assistant with 2+ years of experience in e-commerce customer support, social media moderation, and administrative support. I help businesses manage customer inquiries, maintain positive online interactions, and handle daily operational tasks efficiently.
ResearchCalendar ManagementCustomer ExperienceSpreadsheetsServicio al ClienteCustomer Communications ManagementData CollectionData EntryData VisualizationDocument Management SystemsE-CommerceEmail ManagementSalesGraphic DesignLiveChat
I can support your business with:
- Customer Support (E-commerce & Live Chat): Handling customer inquiries via WhatsApp, e-commerce platforms, and moderating TikTok Live chats to support sales and customer experience.
- Data Entry: Entering, organizing, and converting data from PDFs or text into structured spreadsheets.
- Calendar Management: Scheduling meetings, managing availability, and preventing calendar conflicts.
- Email Outreach Support: Sending and tracking outreach emails using tools like Apollo and Thunderbird.
- Lead Research & Data Collection: Researching targeted leads and collecting accurate contact data, organized neatly in Excel or Google Sheets.
- Email Management: Organizing and managing email inboxes, including spam cleanup, label setup, email signature creation, etc.
- Basic Email Newsletter Design (Canva): Creating clean and simple newsletter designs for updates and promotions.
Experience
Professional experience0 - 5 years
Freelancer since2023
Languages
EnglishGood
Project history
- Handled customer inquiries via e-commerce chat, WhatsApp Business, and TikTok Live.
- Moderated TikTok Live sessions to support hosts and assist customer interactions during live sales.
- Assisted customers with product information, checkout guidance, and payment inquiries.
- Managed order input, order recap, and payment follow-ups. Improved chat ratings by 52% and supported follower growth (+1,000 followers in one month).
- Conducted market research and competitor analysis to support strategic planning.
- Generated 200+ qualified leads weekly based on industry and target criteria.
- Sent and managed 200-500+ outreach emails per week, including follow-ups with potential clients.
- Input and managed export order data with high accuracy.
- Created data visualizations and basic analysis using Tableau.
- Conducted market research to identify and qualify potential clients.