10/30/2026 updated
100 % available
Virtual Assistant & Customer Support Specialist
United Kingdom
Only remote
TEFL Master Course A (Summer 2016)About me
I am a warm, self-motivated professional with 20+ years of tech and support experience. I uniquely combine remote work for US firms with a decade as a self-supporting missionary in the Dominican Republic, bringing cross-cultural fluency in Haitian Creole, integrity, and deep self-discipline.
AI AgentsElectronic Customer Relationship Management (ECRM)WordPressStripe
Customer Support & Service
Extensive experience in customer support across multiple industries, including handling customer emails, voicemails, phone calls, and processing orders. Quality assurance analysis of customer service agents and provision of constructive feedback to improve service standards.
Remote Work & Digital Tools
Proficiency in a wide range of digital tools including WordPress, GoHighLevel, Stripe, Slack, ClickUp, Make.com, Zapier, Jira, Asana, Google Docs, Google Drive, Google Sheets, WooCommerce, and Webhooks. Proven ability to work effectively and independently in fully remote environments.
AI & Automation Tools
Practical experience using AI tools such as Gemini, ChatGPT, Ask AI, and Claude to support tasks including CSS coding and workflow automation. Application of automation workflows via Make.com and Zapier to streamline business processes.
Appointment Setting & Sales Support
Experience as a Senior Appointment Setter, calling businesses across the US to generate advertising and marketing appointments for publishers of local business magazines. Rapid advancement to a top-performing team member within one year.
Administrative & Virtual Assistance
Comprehensive virtual personal assistant duties including minute-taking for video-conference meetings, research and transcription, creating and editing web pages, appointment scheduling, paying invoices, and chasing deliveries.
Billing & Project Management
Head of billing responsibilities and leadership of major company projects. Use of project management tools such as Jira and Asana to coordinate team tasks and ensure timely delivery.
Receptionist & Medical Administration
Experience managing busy switchboard services, handling patient appointments, transcribing medical notes and letters, filing, photocopying, and liaising between medical professionals in NHS settings.
Business Ownership & Bookkeeping
Ownership and management of a window cleaning business including promotion, accounts, customer service, and bookkeeping. Responsibility for stock management, merchandising, and cash handling in retail environments.
Typing & Communication Skills
Typing speed averaging 65 wpm. Strong written and verbal communication skills demonstrated across customer-facing and administrative roles, including team training sessions and customer support team meetings.
Extensive experience in customer support across multiple industries, including handling customer emails, voicemails, phone calls, and processing orders. Quality assurance analysis of customer service agents and provision of constructive feedback to improve service standards.
Remote Work & Digital Tools
Proficiency in a wide range of digital tools including WordPress, GoHighLevel, Stripe, Slack, ClickUp, Make.com, Zapier, Jira, Asana, Google Docs, Google Drive, Google Sheets, WooCommerce, and Webhooks. Proven ability to work effectively and independently in fully remote environments.
AI & Automation Tools
Practical experience using AI tools such as Gemini, ChatGPT, Ask AI, and Claude to support tasks including CSS coding and workflow automation. Application of automation workflows via Make.com and Zapier to streamline business processes.
Appointment Setting & Sales Support
Experience as a Senior Appointment Setter, calling businesses across the US to generate advertising and marketing appointments for publishers of local business magazines. Rapid advancement to a top-performing team member within one year.
Administrative & Virtual Assistance
Comprehensive virtual personal assistant duties including minute-taking for video-conference meetings, research and transcription, creating and editing web pages, appointment scheduling, paying invoices, and chasing deliveries.
Billing & Project Management
Head of billing responsibilities and leadership of major company projects. Use of project management tools such as Jira and Asana to coordinate team tasks and ensure timely delivery.
Receptionist & Medical Administration
Experience managing busy switchboard services, handling patient appointments, transcribing medical notes and letters, filing, photocopying, and liaising between medical professionals in NHS settings.
Business Ownership & Bookkeeping
Ownership and management of a window cleaning business including promotion, accounts, customer service, and bookkeeping. Responsibility for stock management, merchandising, and cash handling in retail environments.
Typing & Communication Skills
Typing speed averaging 65 wpm. Strong written and verbal communication skills demonstrated across customer-facing and administrative roles, including team training sessions and customer support team meetings.
Experience
Professional experience10+ years
Freelancer since2017
Languages
EnglishNative speakerSpanishBasic knowledge
Project history
Part of a small remote team designing and creating websites and platforms for multifamily real estate investors in the US and Canada. Head of billing and led major company projects using WordPress, GoHighLevel, Saas, Stripe, Slack, ClickUp, Make.com, and Zapier. Led team training sessions and customer support meetings. Used AI tools including Gemini, ChatGPT, Ask AI, and Claude.
Called businesses across the US to set appointments for publishers of local business magazines to generate advertising and marketing. Became one of the top-performing team members within a year, rising to Senior Appointment Setter. Worked fully remotely.
Virtual Personal Assistant to the founder of Health Science, makers of Serenity Organics progesterone cream. Duties included responding to customer emails and voicemails, handling customer phone calls, processing orders, chasing deliveries, paying invoices, minute-taking, research and transcribing, creating and editing web pages, and appointment making. Used Jira, Asana, Google Docs, Google Drive, Google Sheets, Webhooks, and WooCommerce.
Certificates
TEFL
IARC2016