10/08/2024 updated
100 % available
Experienced Executive Assistant and Quality Evaluator
Marikina, Philippines
Only remote
Bachelor of Science in Business AdministrationCalendar ManagementCustomer Relationship ManagementBusiness CorrespondenceServicio al ClienteCustomer SatisfactionPerformance ManagementEvent ManagementProject ManagementOracle ApplicationsQuality ManagementStakeholder ManagementDemonstration SkillsMetricsAdministrative OperationsMicrosoft Teams
Quality Evaluation
Comprehensive quality evaluations to ensure high standards of customer service. Analysis of performance metrics and development of quality assurance programs.
Customer Service
Exceptional customer service delivery and implementation of feedback mechanisms to improve customer satisfaction. Management and tracking of customer interactions and data for reporting purposes.
Executive Assistance
Administrative support to high-level executives, including calendar management, correspondence handling, and coordination of meetings. Preparation of reports, presentations, and business correspondence.
Technical Proficiency
Experience with MS Office Suite, MS Teams, Zoom, Google Workspace, Oracle, Canva, Capcut, OMNI and CRM systems.
Project Management
Coordination and management of multiple tasks and projects. Assistance in project management and client communications.
Event Organization
Organization of corporate events and liaison with internal and external stakeholders.
Office Operations
Streamlining of office operations and improvement of administrative processes.
Comprehensive quality evaluations to ensure high standards of customer service. Analysis of performance metrics and development of quality assurance programs.
Customer Service
Exceptional customer service delivery and implementation of feedback mechanisms to improve customer satisfaction. Management and tracking of customer interactions and data for reporting purposes.
Executive Assistance
Administrative support to high-level executives, including calendar management, correspondence handling, and coordination of meetings. Preparation of reports, presentations, and business correspondence.
Technical Proficiency
Experience with MS Office Suite, MS Teams, Zoom, Google Workspace, Oracle, Canva, Capcut, OMNI and CRM systems.
Project Management
Coordination and management of multiple tasks and projects. Assistance in project management and client communications.
Event Organization
Organization of corporate events and liaison with internal and external stakeholders.
Office Operations
Streamlining of office operations and improvement of administrative processes.
Experience
Professional experience10+ years
Freelancer since2024
Languages
EnglishFluentFrenchBasic knowledge
Project history
Conducted comprehensive quality evaluations, analyzed performance metrics, and led training sessions for quality assurance programs.
Delivered exceptional customer service, implemented feedback mechanisms, and managed customer interactions and data reporting.
Supported the CEO with administrative tasks, prepared reports and presentations, and coordinated high-level meetings.