09/06/2022 updated
VP
100 % available
Desktop Support Engineer
Vietnam
Vietnam
Ho Chi Minh City University of Foreign Languages - Information TechnologiesMicrosoft WindowsTechnical SupportCustomer SatisfactionDesktop SupportMicrosoft Exchange ServerFaxFile ServerHelp DeskIT Service ManagementMicrosoft OfficePrivate Automatic Branch ExchangePrinting and Screen PrintingServer AdministrationNetwork RoutersLaptops
Having more than 10 years experience in the technical support for end users (Over 400 users)
Senior management:
- IT services implementing.
- Technical support and installation.
- Maintain high level of customer satisfaction.
Deeply and fluently understand in deploying and using software products as below:
- MS windows family (Win 7, 10); MS Office family (Office 2007, 2010, 365)
- MS ISA server, MS Exchange server/client, File server, PABX...
- Familiar with Helpdesk system (ServiceDesk plus, CA ServiceDesk…)
- Familiar with hardware products and network products as: HP-Compaq Intel base,
Hub/Switch/Router Cisco, PCs, Laptops, Printers, Scanners, Fax machine, Projectors,
Video Conference…
Senior management:
- IT services implementing.
- Technical support and installation.
- Maintain high level of customer satisfaction.
Deeply and fluently understand in deploying and using software products as below:
- MS windows family (Win 7, 10); MS Office family (Office 2007, 2010, 365)
- MS ISA server, MS Exchange server/client, File server, PABX...
- Familiar with Helpdesk system (ServiceDesk plus, CA ServiceDesk…)
- Familiar with hardware products and network products as: HP-Compaq Intel base,
Hub/Switch/Router Cisco, PCs, Laptops, Printers, Scanners, Fax machine, Projectors,
Video Conference…
Languages
EnglishGood
Project history
- Lead and supervise an outsource team (4-5 members) to maintain IT services (layer 1) at over
40 branches.
- Directly to support users or escalate to relevant team when the issue can't be resolved.
- Periodically taking survey about IT services from Branch's users for improving service quality
and customer satisfaction.
- Monitoring, checking, maintaining file servers of all branches and at southern HO.
- Consulting, buying, repairing, replacing part all issues from IT devices (laptop,
desktop, printer, scanner, Video Conference...).
- Assist to open new, relocate branches. VIP support when needed.
40 branches.
- Directly to support users or escalate to relevant team when the issue can't be resolved.
- Periodically taking survey about IT services from Branch's users for improving service quality
and customer satisfaction.
- Monitoring, checking, maintaining file servers of all branches and at southern HO.
- Consulting, buying, repairing, replacing part all issues from IT devices (laptop,
desktop, printer, scanner, Video Conference...).
- Assist to open new, relocate branches. VIP support when needed.