10/08/2024 updated
WJ
100 % available
Experienced Telephony and Network Operations Specialist
Old Coulsdon, United Kingdom
Worldwide
BTEC Certificate in Management Studies (CMS) FoundationSound Recording and ReproductionVoIPCall CentersCisco Unified Communications ManagerIntegrated Services Digital NetworksProject ManagementNetwork ArchitecturePrivate Automatic Branch ExchangePCI Data Security StandardsHabilidades TelefónicasComputer Network OperationsSafety PrinciplesCisco
Telephony Systems
Extensive experience in telephony systems including PABX, ISDN, DPNSS, QSig circuits, and private wires. Implementation and support of various systems from Monarchs, ISDX, Nortel to Mitel SX2000.
Cisco Technologies
Proficient in Cisco Manager, CUCM, CCM 3.1, UCCE, and UCCX. Experience with implementation, support, and management of Cisco voice solutions.
Call Centre Operations
Expertise in call centre technologies and operations, including Nortel Symposium and Cisco UCCX/UCCE Enterprise solutions. Skilled in identifying requirements, building scripts, and providing support.
Voice Technologies
Proficiency in various voice technologies including Unity Voice Mail, IVR systems, and voice recording solutions like Verba, Nice, and Redbox.
Network Infrastructure
Experience with network infrastructure components such as VOIP, SIP, private wires (DC9, AC13, AC15), and PCI DSS solutions.
Project Management
Capability in leading technical projects, creating scope of works, overseeing design and configuration, and managing service transitions.
Security Clearance
Holds SC clearance via Home Office and MET NPPV level 2, indicating ability to work on sensitive projects.
Extensive experience in telephony systems including PABX, ISDN, DPNSS, QSig circuits, and private wires. Implementation and support of various systems from Monarchs, ISDX, Nortel to Mitel SX2000.
Cisco Technologies
Proficient in Cisco Manager, CUCM, CCM 3.1, UCCE, and UCCX. Experience with implementation, support, and management of Cisco voice solutions.
Call Centre Operations
Expertise in call centre technologies and operations, including Nortel Symposium and Cisco UCCX/UCCE Enterprise solutions. Skilled in identifying requirements, building scripts, and providing support.
Voice Technologies
Proficiency in various voice technologies including Unity Voice Mail, IVR systems, and voice recording solutions like Verba, Nice, and Redbox.
Network Infrastructure
Experience with network infrastructure components such as VOIP, SIP, private wires (DC9, AC13, AC15), and PCI DSS solutions.
Project Management
Capability in leading technical projects, creating scope of works, overseeing design and configuration, and managing service transitions.
Security Clearance
Holds SC clearance via Home Office and MET NPPV level 2, indicating ability to work on sensitive projects.
Experience
Professional experience10+ years
Freelancer since2020
Languages
EnglishNative speaker
Project history
Start of career in telephony, installing telephone lines and implementing key systems.