08/11/2026 updated
100 % available
WhatsApp & Business Process Automation Specialist | Chatbot Flows, CRM Integration
ikeja, Lagos state, Nigeria
Worldwide
I help small businesses, coaches, consultants, and e-commerce brands automate their customer communication and lead management using WhatsApp Business tools.
Core skills:
- WhatsApp Business API & chatbot flow design (automated responses, lead capture, appointment booking, FAQ handling)
- Customer service automation for service-based businesses
- CRM and lead-flow integration
- Business process mapping identifying repetitive manual tasks and converting them into automated workflows
What I deliver:
I design and build conversational chatbot flows that reduce response time, capture leads automatically, and free up business owners from manual back-and-forth messaging. I also build the surrounding online presence website, social media, and content that feeds leads into these automated systems, so the automation isn't just a standalone tool but part of a working client-acquisition pipeline.
Industries: Small business, coaching/consulting, service providers, e-commerce.
Approach: I focus on practical, fast-to-deploy automation that shows measurable results, faster response times, more captured leads, less manual admin rather than complex systems that take months to implement.
Experience
Professional experience5 - 10 years
Freelancer since2018
Languages
EnglishFluent