01/11/2024 updated

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100 % available

MarketIng | T Service Technician & Support | IT Hardware Consultant | Social media manager

Strymoniko, Greece
Only remote
Strymoniko, Greece
Only remote

Profile attachments

Skillprofil Willi Tiefel Stand 12-23.pdf
Referenzmappe Willi Tiefel-Stand 12-23.pdf

Computer-Aided DesignTechnical SupportAsanaConstructionContent ManagementDesktop ComputingSearch Engine OptimizationMarketingIssue Tracking SystemsRemote Desktop ServicesSocial MediaTarget Market SelectionVideo EditingModelling SkillsMicrosoft TeamsLaptopsNetwork Server
IT Service Experience

- Micorosft Teams training
- Software Rollout Office 365, Windows 10, Windows 11
- Hardware-Rollout: laptops, docking stations, monitors etc. organizing and structuring
- First level support via phone or E-Mail and remote desktop applications
- Second level support: ticket system and via zoom, phone or chat.
- Consultant for hardware choices for different applications for example, servers, video editing, 3D-modelling, CAD-construction etc.
- Hardware-Support: repairing laptops, desktop PCs etc.
- Social media management & marketing including SEO and target group analysis
- Content management including Youtube, Facebook, Instagram etc.
- Videoproduction for marketing purposes (Product showcases)
- Production of advertorials in print and video
- Working together with PR-Agencies in producing marketable content in print, online and Social media.
- Product placements in print, social media & online
 

Experience

Professional experience5 - 10 years
Freelancer since2021

Languages

GermanNative speakerEnglishFluent

Project history

Microsoft Teams Restructuring, Training & Support | Hero Glass GmbH

Hero-Glass GmbH

Architecture & Civil Engineering

50-250 team member

Restruturing company-wide Microsoft Teams and Sharepoint usage. Training and Supporting Employees in Microsoft Teams and M365 Cloud Services. 
Creation of high quality Training-Videos and support-structures for employees.

Microsoft Teams Training and Support IGBCE

IGBCE

Industry & Mechanical Engineering

50-250 team member

Training of employees in Microsoft Teams application and solving Problems within.

Office 365 and domain-Migration | 1st and 2nd-level support with ticket-system

Kuehne & Nagel

Transport & Logistics

>10.000 team member

Migrating all 12.000 Users to a different domain and rolling out an upgrade from Office 2016 to Office 365.

Support for issues with the migration over Zoom, E-mail or chat aswell as a ticket system. First and second level.

Rollout and support photo stations in DM Drogerie

DM Drogerie-Markt

Goods & Retail

500-1000 team member

Germany-wide rollout of passport-photo-stations at DM-Drogerie including setting up and calibrating the devices as well as configuring the network correctly with a linux print server.

Later support if devices experienced issues hardware or software-wise.

Rollout Windows 10 and new hardware (Lapptops, docking-stations, monitors etc.)

BFARM

Pharmaceuticals & Medical Technology

500-1000 team member

Converting over 800 DEskspaces from old Windows 7 desktops to new Windows 10 laptops including docking-stations, new monitors and giving employes support if issues within the first installation.

Print-Editor | Social-media manager | Content creator | Senior Video editor | Online marketing

Computec Media GmbH

Media & Publishing

50-250 team member

Print-Editor: writing articles about newest IT-Hardware in a print magazine as well as for the website in an online CMS including some SEO and analyzing statistics of viewership interactions, etc.

Social-media-manager: Interacting with the community of 150.000 Youtube subscribers and managing business-relations around the world.

Content creator: Producing 3-5 Youtube videos per week as a camera operator, moderator, writer and video editor at the same time

Social-Media marketing in creating paid videos, showcasing products, creating and publishing advertorials in cooperation with manufacturers, PR-agencies and other tech-companies as well as product placements in Videos, print or online.

PC-hardware Retail | Consulting, hardware-repairs, software repairs, support & Building PCs

K&M Computer

Goods & Retail

50-250 team member

As a Retail salesman and tecnician. i waas a consultant for which specific hardware to buy for basically every possible usecase. I also had to do lots of repairs that were caused by component or software malfunction or just human error. There also were some components of logitsics and keeping track of inventory involved.

This also involved keeping up contacts to different manufacturers, creating and accompany aswell as consult in marketing plans for specific devices or components.

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