SAP, SALESFORCE, ERP, SERVICENOW, HANA

Establish a program governance process that incorporates a pipeline management phase in order to
align new portfolio of strategic projects with company's transformation strategy. Ensure the
completion of all project stages in accordance with regulations and operating standards. Guide the
project team to implement and maintain Oracle application security policies, gdpr standards, and
procedures while adhering to long-term corporate strategic plans. Oversee hardware/software
procurement, and 3rd party supplier contracts to identify opportunities. Supervise continuous
improvement initiatives to uplift management and support processes. Support the organisation of
Scrum ceremonies, including sprint planning, daily stand-ups, sprint retrospective, and backlog
refinement meetings; sprint reviews; and demos.
* Led the organisation-wide implementation of ServiceNow ticketing and case management using
ITSM and ITIL practices.
* Implemented changed, maintenance legacy Oracle Fusion SCM modules projects and integrate
ServiceNow, including Procurement, Order Management, Inventory, and Logistics.
* Introduced change management process, compliance modules, and security frameworks.
* Added SOD testing into the security process to integrate application security standards into
existing systems.
* Concluded IAM/IDAM/PAM/Access Management project, created AAA process, and devised an
inventory management system that served as a single source of data entry into the GN OSS/BSS
systems.
* Utilised Scrum methodologies for efficient execution of Asset Management project.
* Managed SharePoint/365 migration project with the architecture of SharePoint365 Solutions.
* Delivering Operational Technology infrastructure and control systems across the company
assets.
* Monitored Datacentres Infrastructure project deliveries managing different 3rd party vendors;
implemented cloud-based datacentre including 4 regions (APAC, AMER, EMEA, LATAM) vCenter
creation, vmware, Kubernetes and Proxmox delivery.
* Responsible of execution implementation of ServiceNow entire organization using ITSM & ITIL
practices. Implemented Incidents, OLA, SLA, Change Management, Service Catalog &orders,
Knowledge Base DB and Chatter.
* Implemented organization change management process, Security and Compliances modules.
* Integrated ServiceNow to HR Service Delivery Integration with Workday application to
synchronize worker profiles from Workday to a ServiceNow application. Pull Workday tasks into a
ServiceNow application.
* Set up Support Management process ITSM and improve current support process, integrate CI/CD
and DevOps.
* Facilitating SCRUM ceremonies i.e. Sprint planning meetings, daily stand-ups meetings,
backlog refinement meetings, sprint reviews, demos and sprint retrospective meetings.
* Leading all phases of the project start from discovery sessions, planning, executing,
testing-UAT, cutover and BU transfer
* Manage project using Safe Agile methodology, CI/CD process and DevOps.

Devised an IT strategy, application roadmap, long-term strategic plans, and project portfolio and
demand management mechanism in close conjunction with the CIO. Supported the delivery of
time-sensitive projects by training a team of Project Managers on governance process and employing
Agile Scrum and SAFe Agile methodologies. Streamlined the consumer signoff process and supply
deliveries by coordinating with consumer business leads. Collaborated with Business Unit Leads to
orchestrate comprehensive delivery plans while ensuring strict alignment with pre-developed
reporting structure. Performed a pivotal role in issue-oriented working groups and corporate
governance councils. Led the integration of unique solutions, enabling the company's ability to
drive transformation across business and technology leadership roles.
* Formulated an overall service delivery approach, created planning and reporting controls, and
implemented an effective reporting framework to track global programs' delivery within each of
the Business Units.
* Prioritised and ensured the completion of complex data analytics and BI projects and
programs.
* Collaborated with CIO, cross-functional project management teams, and HR business partners
for the seamless and consistent progression of change management and transformation initiatives
and implemented Servicenow..
* Successfully handed over NW and layer 1/2/3 platform commissioning project under time
restrictions.
* Supervised network PoP/node/site relocation, and liaised with internal teams as well as
external vendors to associate existing customer services migration to new network without
interrupting customer experience.
* Procurement of new Vital Signs Monitoring Equipment for the front line vehicle fleet £10
Million pound Operational Technology replacement scheme for over 600 operational vehicles
* Oversaw Salesforce CPQ & Sales Cloud, Microsoft Dynamics CRM Case management, SAP ERP- SAP
Sales& Distribution (SD), SAP (ECC), SAP MM (material and vendor master), inventory management
, SAP FICO, SAP S/3 &s/4 HANA, Revenue Management (ERMS), SAP Concur, SAP Success Factors
implemented.
* Working as Product Manager on Business Intelligence Products at Oracle BI team. Select and
manage BI tools like OBIEEE, and Data Visualization. I actively work on strategy, road map,
product specifications, and development. I am very proficient in Sql Pl Sql, OBIEE Answers and
BI Publisher tools.

Performed oversight functions over IT projects that included workflow organisation, scope
definition, recruitment and team development, compliance management, and performance reviews.
Managed business forecasting and financial analysis functions for proactive identification and
mitigation of financial risks. Monitored contracts with all IT vendors for website development, IT
operations, hosting, and IT applications development, ensuring profitable progression for the
company. Tracked project performance and reported directly to internal and external stakeholders for
swift decision-making.
* Experience leading workshops with business stakeholders essential (commercial, data science,
data engineering, application development, reporting, journey / CX teams)
* Successfully completed T-Mobile UPRISING digital transformation projects that included BSS
and 5G implementation - utilised Agile methodologies and successfully migrated 70M subscribers.
* Oversaw Salesforce CPQ & Sales Cloud, Microsoft Dynamics CRM Case management, SAP ERP- SAP
Sales& Distribution (SD), SAP EOC, (ECC), SAP MM (material and vendor master), inventory
management , SAP FICO, SAP S/3 &s/4 HANA, Revenue Management (ERMS), SAP Concur, SAP Success
Factors implemented.
* Implemented of Hana Information models like Attribute views, Analytic views and Calculation
Views
in HANA Studio, Expertise in Creation of Calculation Views by using Aggregation, Join, Union,
Projection and Rank nodes
* Extensively Involved in Composite Providers, Advanced DSO's, Transient Provider,
Transformations, Data Transfer Process. As part of ECC extraction involved with LO Cockpit &
Generic Extractors based on Table, View, Function Module and also customized the standard
extractors using enhancement RSAP0001.
* Application Areas: SD (Sales Orders, Contracts, Nominations), Part Of FI,AR,AP,MM(Inventory
Management, Purchasing).