Description
A 1st Line Support/Service Desk Agent is required for a 6 month contract (very likely to be extended to 12 months and beyond) based in Amsterdam.
The 1st Line Support/Service Desk Agent will be responsible mostly for the clerical and non-value added tasks of picking up e-mails and answering phone requests and log them in the ITSM system for further treatment.
Main Responsibilities include:
*Raise, record, manage and coordinate changes in the BMC Remedy system
*Support in the resolution of routine and non-routine finance systems technical issues, functionality requests and changes.
*Prioritise issues of varying severity, and effectively manage resolution of issues within accepted service levels
*Quality assurance of closed Remedy tickets
*Create and distribute Change management reports enabling tracking of all changes made within the financial systems
*Collation of all change/issue documentation
*Provide technical direction and coordination to the resolver groups involved
*Proactively prevent and support data quality issues, query performance and report assistance through financial & business report user community.
Skills/experience required for this role include:
EXPERIENCE:
Candidate must have experience with Oracle or comparable ERP systems
Customer support
SKILLS:
Internal customer interface skills - both on the phone and in person;
Analytical and problem solving skills;
Focus on detail and ability to effectively and accurately record information;
Ability to organise and prioritise work in an effective manner;
Excellent written and spoken English language skills a must
TECHNICAL:
Oracle Financials or comparable systems knowledge
ITIL certification is preferred but not mandatory
Some understanding of financial/accounting processes
Knowledge and use of helpdesk management software (BMC Remedy system) or other comparable systems
Excel skills
This role is to start ASAP and will pay up to £340 per day (€416 per day) Ltd/Umbrella.
To apply for this position, candidates must be eligible to live and work in the UK.
Connectus Technology Limited is acting as an Employment Agency in relation to this vacancy.