Application Support Engineer (L3) - Bulgaria - Remote
CosMicIT GmbH
Contact person: Mritunjay jha
Sofia, Bulgaria
ITJava (Programming Language)Apache TomcatApplication Integration ArchitectureComputer-Aided Software EngineeringOracle Application ExpressIBM Rational Application DeveloperIBM Websphere Application ServerInternet Information Services (IIS)Oracle Data Service IntegratorOracle DatabasesSQL DatabasesEnterprise Application IntegrationEnterprise Application SoftwareJava Application Server
Description
Hello Everyone,
Cosmic IT is hiring for the position of Application Support Engineer (L3)!
? Location: Bulgaria / Romania
? Job Type: Remote
??? Experience: 9–15 Years
Position Overview:
We are looking for an experienced Application Support Engineer (L3) to provide end-to-end application support in a multi-geo environment. The ideal candidate should have strong expertise in Java-based applications, SQL/Oracle databases, Linux/Windows environments, middleware technologies, and application deployments while ensuring SLA compliance and high system availability.
Key Responsibilities:
Adhere to SLAs and ITIL processes.
Handle incidents, service requests, and advanced technical troubleshooting.
Perform installation, configuration, migration, and application deployments.
Ensure maximum application uptime and performance.
Implement patches, upgrades, and design changes.
Coordinate with L2 teams, vendors, and cross-functional teams for issue resolution.
Prepare reports, documentation, and operational analysis.
Support release management activities and maintain process compliance.
Required Skills:
Strong experience supporting Java-based applications with SQL/Oracle DB.
Experience as an Application DBA.
Expertise in troubleshooting application issues and writing complex SQL queries and procedures.
Hands-on experience with Linux and Windows-based applications.
Knowledge of ETL/Data Warehousing applications and architecture.
Experience with UC4 (Automic) job creation and troubleshooting.
Experience maintaining .NET and Java application availability.
Knowledge of API Web Services, JSON, and Swagger UI.
Hands-on experience with Apache Tomcat, JBoss EAP, and GlassFish.
Experience managing IIS-hosted applications, worker processes, and IIS logs.
Experience with scheduled tasks, service accounts, application deployments, upgrades, and SSL certificates.
Strong knowledge of application monitoring and JVM/Tomcat/JBoss log analysis.
Proficiency in SQL, PowerShell, and Python scripting.
Basic networking knowledge including DNS, Telnet, Netstat, and Active Directory.
Soft Skills:
Excellent verbal and written communication skills.
Strong customer handling and stakeholder management skills.
Good documentation practices.
Strong analytical and problem-solving abilities.
Interested candidates can share their updated CV at ***@***.com