Description
We are looking for a Technical Application Support to work on site in Luxembourg for an initial 6 month extendable contract. The client is an exciting Insurance company based in central Luxembourg. Please see below if interested.
As an Application Support Technician, you will be responsible for:
Support incident reports and improvement suggestions for our users
Ensure the management and follow-up of major incidents.
Manage communications of unavailability of applications
Ensure the transverse management of incidents between different departments
Support the various Product Owners in monitoring level 2 incidents assigned to them.
You are available immediately or at short notice at the earliest;
You have experience in a similar position of at least 2 years;
You have skills among the following:
o Ticketing tools: JIRA Service Desk, JIRA Software,
o Collaborative tools: Webex Teams, Webex Meetings, Livestorm, Mural,
o Monitoring: Zabbix, Promotheus, Sentry, Instana and E2E monitoring,
o Remote control: SCCM, Beyond Trust.
You are familiar with the concepts of Agile methodologies (SCRUM, KANBAN);
You have excellent interpersonal skills and have great communication skills;
You know how to show a spirit of analysis and synthesis while being able to formalize in a clear and structured manner;
You have a very good team spirit;
You are autonomous, creative, organized and proactive;
Curious, you are a force for proposals in order to improve the quality of service of the entity;
You are fluent in French and English, fluency in Luxembourgish is a considerable asset;
You are fluent in French and English.
The tasks of the Application Support technician are:
Take phone calls from users;
Respond to emails sent to Application Support;
Encode the corresponding tickets in JIRA Service Desk;
Diagnose the nature and origin of incidents and implement corrective measures;
Take control of a user Workstation to support it in resolving an incident;
Control the operation of a tool or application in the monitoring tools;
Contact the various Product Owner and/or scrum master to supervise the resolution of level 2 incidents;
Facilitate daily meetings to follow up production incidents;
Manage the distribution and restitution of the application satisfaction survey.
If you are interested please apply below or send your CV directly to (see below)