Description
We are IT Recruitment Specialists partnered with a prestigious Global Consultancy who required a Availability & Capacity Manager- Location: Barrow, Furness - 2-3 days a week working onsite, the balance of time will be remote for one of their public sector Clients based in the UK.
- IR35: This role is inside of IR35
- Initial duration: 6 months
- Clearance required: Must be SC cleared
Role and tasks
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The scope of the Availability Management Function Lead role in Service Management is to ensure management of the Capgemini account function are achieved.
Your role -
Act as the owner of the Capacity Management, Availability & Demand Processes and oversees the delivery of these processes.
Establish and maintain comprehensive capacity management planning process considering current and future demand.
Act as Subject Matter Experts for capacity and availability related issues, relating to both services and resources and collaborates with other Service Management services, and other stakeholders.
Contributes to the efficient and effective running of all Availability & Capacity Management related activity.
Identify future business requirements that will affect capacity/availability requirements and ensure there is a match between the capacity of IT and the agreed business demands.
Ensure that stakeholder resources are appropriately identified and coached.
Taking feeds from the Digital Partnership monitoring teams, track IT resource usage and promptly identify capacity issues; provide capacity/availability trending information to allow for forecasting future capacity requirements.
Assess Incidents/Problems and make appropriate capacity IT changes to improve performance.
Ensure that there is adequate capacity within the IT environment to meet Service Levels and other performance requirements, considering daily, weekly, and seasonal variations in capacity demands.
Develop and propose scenarios for addressing capacity constraints and define associated costs, risks, and benefits of each.
Ensures high quality reports are produced and manages associated management actions
Maintenance and improvement of role related Problem Management documentation, through effectively and timely review and authorisation.
Adherence to Availability & Capacity Management Policies, Guidelines and Process
Builds and maintains effective working relationships with Customers and Suppliers
Leads operational and management-oriented meetings
Provides feeds into the Continuous Service Improvement process where appropriate
Your Profile -
Ability to develop training material, schedule and facilitate training sessions for internal and external resources, mentoring skills.
Computer systems knowledge, integration, and architecture concepts
Experience in various analytical/reporting techniques supported by understanding of statistics and quality management concepts.
Problem solving skills
Understanding of cross systems interrelations in context of the global business process
Understanding of Service Management Framework
Quality documentation and report writing ability
General management skills (time management, communication skills and staff management)
Experience of managing meetings and facilitation skills
Experience of working with 3rd parties.
If you are interested in this position and would like to learn more, please send through your CV and we will get in touch with you as soon as possible. Please note, candidates are often Shortlisted within 48 hours.