B2C Sales Advisor

London  ‐ Onsite
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Keywords

Sales Telecommunications Customer Data Management Customer Demand Planning Business Marketing Servicio al Cliente Cerrar Ventas Complex Networks Employee Retention Inbound Marketing LiveChat Sales Process Salesforce.Com Stakeholder Management

Description

B2C Sales Advisor - Telecommunications

Start date: ASAP
Duration: 6-month contract
Location: Hybrid Working out of London office
Rate: Flexible
Engagement: Inside IR35 via Umbrella Company


Role Summary

  • As part of our clients' revised strategy, they're looking to drive their residential growth both through sales within their large buildings and by re-contracting their current customers.
  • They are looking for an experienced and dedicated customer focused sales advisor to join their team and contribute to both their consumer inbound sales and renewals.
  • With a growing number of multi residential buildings they're looking for someone who can successfully manage inbound sales enquiries, providing details of our consumer portfolio and closing sales.

Responsibilities

  • Handle inbound sales and renewal queries via phone, email or live chat and provide accurate and timely responses.
  • Manage a pipeline of leads, opportunities and respond in a timely way on outbound calls.
  • Reach a quota of outbound calls per day/week to drive renewals and upsell.
  • Understand customer needs and provide the relevant responses and product recommendations based on their customer needs and pain points.
  • Utilise and actively seek out new sales and renewal techniques through self-learning to improve both your product and sales knowledge to effectively move through the sales cycle and close deals.
  • Contribute to team discussion on how to objection handle and share best sales practice.
  • Accurately capture customer data at point of lead and sale to ensure a high standard of customer data within the business.
  • Contribute actively to regular reporting and data gathering by sharing insight.
  • Actively contribute and collaborate with sales and marketing discussion to ensure improved customer propositions and communications experience.
  • Actively take on other mini sales related projects as needed both to learn and understand the business and to help support projects.

Key Skills

  • Previous experience within a telecoms/broadband consumer environment.
  • Proven experience within inbound sales, retention or renewals within a consumer service business.
  • Proficient experience within Salesforce
  • Ability to manage relationships with a complex network of internal and external stakeholders.
  • High attention to detail
  • Ability to think quickly and respond to problems in a clear and articulate way.
  • Excellent interpersonal skills, with the ability to communicate confidently and professionally.
  • Motivated, target-driven and results orientated.

Start date
ASAP
Duration
6 months
From
Trust In Soda
Published at
26.03.2024
Project ID:
2733039
Contract type
Freelance
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