Description
Change Manager
For one of our clients in Norway are we looking for a Change Manager to start in Oslo ASAP.
The main duties of the Change Manager, some of which may be delegated, are listed below:
- .Receives, logs and allocates a priority to all requests for changes that are totally impractical
- .Tables all Request for Changes (RFCs) for a Change Advisory Board (CAB) meeting, issues an agenda and circulates all requests for changes to Change Advisory Board members in advance of meetings to allow prior consideration
- .Decides, which CAB members will come to which meetings, who gets specific RFCs depending on the nature of the RFC
- .Convenes urgent CAB or ECAB meetings for all urgent RFCs
- .Chairs all CAB and ECAB meetings
- .Authorizes acceptable changes, either alone or after a CAB or ECAB has taken place
- .Issues change schedules
- .Liaises with all necessary parties to coordinate change building, testing and implementation, in accordance with schedules
- .Updates the change log with all progress that occurs, including any actions to correct problems and/or to take opportunities to improve service quality
- .Reviews all implemented changes to ensure that they have met their objectives; refers back any that have been backed out of have failed
- .Reviews all outstanding RFCs
- .Analyses change records to determine any trends
- .Closes RFCs
- .Produces regular management reports
Change Advisory Board (CAB)
A Change Advisory Board (CAB) is an advisory body for higher risk changes.
The CAB is a body that exists to support the authorization of changes and to assist change management in the assessment and prioritization of changes. As and when a CAB is convened, members should be chosen who are capable of ensuring that the change is adequately assessed from both a business and a technical viewpoint.
To achieve this, the CAB needs to include people with a clear understanding across the whole range of stakeholder needs.
The Change Manager will normally chair the CAB, and potential members include:
.Customer(s)
.User manager(s)
.User group representative(s)
.Applications developers/maintainers
.Specialists/technical consultants
.Services and operations staff, eg service desk, test management, ITSCM, security, capacity
.Facilities/office services staff (where changes may affect moves/accommodation and vice versa)
.Contractor's or suppliers representatives
Pls. forward you English C.V. in word no later than November 26, 2014.
Sirius Business Group - as a leading telecom consultancy working with all main telecom vendors and operators as well as clients withing the energy sector and government agencies - continuously have new opportunities comming up.