Description
Chief Executive IT Support Engineer (VIP EUC)
Our client, a global provider of IT services, requires dedicated Chief Executive (CEO) IT Support Engineers to join their IT End User Service departments in Whitley, Coventry. This is a temporary long term contract, to start ASAP
We require candidates who possess a valid UK driving license as there will be requests to support nearby satellite sites.
The Exec Support team are the front line team dealing with and owning all IT issues for the Executive Members of our client who require resolution or workaround for the issues quickly. This role is of high visibility to support the Executive Board members of the client.
Key responsibilities:
- Manage, respond to and resolve all Executive End User client based incidents
- Installation, configuration and management of End User Devices and Applications
- Identify and respond quickly to issues or requests from Executive members or their EAs
- Responding to and containing IT Security threats and major incidents related to End User Devices and Applications
- Work independently with the ability to manage and prioritize your time within a busy and changing working environment
- Maintaining agreed SLA levels and assuring Quality of delivery at all times
- Able to work in early and late shifts based on a rota and at times would require to work on Bank Holidays
Key Skills/Experience:
- Experience in providing Executive IT support for at least 2 years
- In depth and proven experience of Client Operating systems like Windows 7 and Windows 10 to MCSE certification level
- Excellent working knowledge of Chrome & IE
- Excellent knowledge of Microsoft O365 apps and troubleshooting experience for Outlook, Teams
- Excellent Client Level Networking/TCP Troubleshooting (DHCP, DNS, 802.11x), VPN
- Excellent working knowledge on Apple Mac OS and devices, configuring and handling issues related to Apple iPhones and iPads
- Excellent Knowledge of Anti-Virus and Disk encryption tools
- Must be comfortable setting up and troubleshooting Video/Audio conference calls using Cisco technologies within a boardroom setting with multiple connections
- Working Knowledge of MS Intune, VMWare AirWatch, Microsoft Intune, Networking
- HP Network printers and managed print Servers, HP JetAdmin
- Quality in Incident & Requests handling
- Represent the organisation in an honest, ethical and professional way
- Ability to co-ordinate incident resolution activity within and across IT teams, to ensure actions are completed within timescales
- ITIL Foundation certified, 5 years' experience within a large complex IT department/organisation
- Ability to understand the Business from an user perspective. Remains visible to customers as the face of IT to listen to their concerns and share as needed
- Proactively takes responsibility, owns any issues arising and follows through to resolve them (get the required result)
- Availability to work different client sites and will sometimes be required to drive to different sites or home of Executive
- Ensure that problems are logged, investigated, resolved and closed within agreed timescales
- Proven focus and ability to Identify and drive through Service Improvements and Incident Reduction
- Proven focus on identifying and documenting User and Service Risks and Issues
- Ability to communicate and influence at all levels
- Positive attitude and ability to take ownership and co-ordinate with other teams as part of resolving issues
- Supporting team member
- Client facing role