Description
Skills: CISCO ICM, CVP, Avaya Voice Portal, Realsoft UCTI, Avaya IVR
Position: CISCO ICM Consultant
Location: Warsaw, Poland
Duration: 3-6 months+
Skills:
- Detailed technical knowledge of the Cisco ICM environment including CVP, to include good experience of solution design and system configuration.
- Detailed technical knowledge of Avaya Voice Portal and ACD, Realsoft UCTI, ACME Session Border Controllers, Cisco voice gateways, Cisco Gatekeeper and Toll Bypass.
- Ability to undertake all aspects of design, configuration and implementation guidance associated with business projects that include ICM routing/CTI toolbar integrated in an Avaya IVR and ACD environment.
- Detailed knowledge of QoS and Voice Over IP (Gateways & Gatekeepers)