Description
Client Services Analyst - Financial Software VendorA Financial Software Vendor is looking for a GraduateClient Services Analyst to join the Client Support Team. The Client Services team is primarily responsible for the processing of all Client Account Transition activity for the EMEA client base.
Salary - £34,000 - £38,000
Location - City of London
Responsibility of a Client Service Analyst:
- Provide point-of-contact client support to both buy-side and sell-side accounts
- Handling and capture of all client inquiries via phone and email
- Perform Tier 1 Incident Management - reporting, analysis, escalation and resolution
- Monitor the production environment to assist with identification of service and system issues
- Execute Service Requests related to custom client configurations and workflows
- Assist with new software release testing and deployment
- Train clients on product usage via phone or WebEx
Essential experience of a Client Service Analyst:
- Understanding how EMS/OMS fit within financial services (Hands on experience is advantageous)
- Understanding operation functions within Front/Middle/Back office
- Understanding of all major asset classes
- University graduate would be ideal with a maximum of 2 years experience
If you are interested in thisClient Services Analystrole within a leading Financial Software Vendorbased in the City of London then please apply or contact Nirain Patel at Real Staffing Group
Client Service Analyst - Financial Software Vendor - OMS - EMS - Asset Classes - City of London