Description
Our client in Brussels is looking for a configuration manager to join their team for a long term contract.
The ideal candidate must have:
- ITL Foundation Certification for over 5 years
- Experience in Configuration Management (operational or implementation) which includes experiences with different IT infrastructure configurations: minimum 5 years
- Knowledge of the different ITIL v3 deliverables per process, especially for the configuration manager process
- In depth knowledge of the configuration management process, including but not limited to the deliverables, process, documents, interactions etc.
- General and practical knowledge of the use of Service Now is recommended
The consultant will be responsible of:
- Develop the logical data model of the client's Configuration Management database;
- Implement and maintain this logical data model in the NBB service management tool Service Now;
- Populate the central CMDB with items from local CMDBs, following the definitions in the logical data model;
- Create the service map of the business services contained in the client's service catalogue;
- Develop control mechanisms and key performance metrics to maintain the quality of the CMDB in general and the implemented model;
- Integrate with other Service Management processes that depend on the CMDB (change, problem, incident);
Language: Dutch and French and English
Start date: end of November
Duration: 22 months
Location: Brussels