Description
Role: Continuous Improvement Specialist
Rate: £400 per day
Location: Nottingham
Initial Duration: 6 months
Start: ASAP
Background:
As part of a major overhaul of their Contact Centre environment (technology, process and operations), our client are looking across their Front Office and trying to improve both the working/operational efficiencies (internal) and customer journey/interaction (external) practices.
There is an OD (Organisational Design) workstream within the transformation programme and we need a Continuous Improvement Specialist to support. They have high level process maps in-place and an idea of where to get the efficiencies/improvements from.
Activity:
Engage across the entire Front Office (Call Centre) operations with the relevant business leads to understand the current working practices, complete the analysis and recommend/design the improvements in detail.
Experience:
A process improvement specialist with direct call centre and customer journey experience. Mid level lean/six sigma qualification required. Preferably, within Financial Services environment.
Key Must have's:
Contact Centre
Six Sigma
Process Improvement
OD/Organisational design
Customer Journey
Please submit a CV no more than four pages long if the above matches your skill set, together with current availability. As we anticipate a high volume of responses, if you haven't heard back from us in five working days please assume there were more suitable candidates and your application was unsuccessful.
Adams + Oliver is acting as an Employment Agency or Business for the purposes of this vacancy