Description
Scope and Responsibilities:
The OIC has two missions:
Experience Required:
- Bachelor's Degree in Computer Science, Engineering, IT or a related field; MBA a plus. 2 additional years of experience in lieu of a degree.
- 3-7 years' experience in infrastructure and application monitoring. Experience in retail environment is a plus.
- Experience working in fast paced environments in a highly matrixed 24x7 global support model; awareness of international business, cultural norms, and values is a plus
- Background as part of a team that delivers and supports application & infrastructure technologies to leading E-commerce solutions
- Working understanding of Agile or other methodologies. ITIL is a plus
- Strong problem solving skills and demonstrated competency with mobile/web technologies
- Capable of understanding a variety of infrastructure problems, including those that may not have standard resolution methods. Able to convey expertise during Real Time event mitigation meetings and conference calls.
- Ability to be a forward thinker and recommend proactive measures to limit event frequency
- Critical Incident and Crisis Management experience
- Familiarity with most of the following: ServiceNow, Splunk, New Relic, Science Logic, Cisco, Juniper, Cloud computing, VMs, Windows, Linux and AWS
- Delivering on tactical responsibilities while maintaining awareness of the big picture
- Successful track record of building positive customer relationships; demonstrated skills including diplomacy, negotiation, and critical thinking