Customer Journey Manager

Ventula Consulting

London,  United Kingdom
On-siteAgency contract (e.g. ANÜ)

Description

Customer Journey Manager - Credit Platforms/Lending | £365-£455 (Inside IR35) - 6-month contract - London (2x a week onsite)

Our financial client is looking for strong Customer Journey Managers with strong Product Ownership, Customer Journey Optimisation and Product Discovery experience to support a major Credit & Lending transformation programme.

Day Rates (Based on Experience):

  • Junior: £365/day
  • Mid-Level: £410/day
  • Senior: £455/day

Key Responsibilities:

  • Own and optimise end-to-end Credit & Lending customer journeys.
  • Lead product discovery workshops, design sprints and journey mapping.
  • Identify customer pain points using research, insights and data.
  • Translate customer needs into product improvements and prioritised backlog opportunities.
  • Collaborate with Product Owners, UX, Engineering, Credit Risk and Operations.

What We're Looking For:

  • Experience in Customer Journey Management, Product Discovery or Service Design.
  • Strong customer journey mapping and optimisation skills.
  • Experience with FigJam, Visio or similar tools.
  • Strong stakeholder engagement and Agile product delivery experience.
  • Banking, Credit/Lending or Credit Decisioning experience is highly desirable.

We're seeking someone with a strong Product Ownership and Customer Journey Management mindset, who takes a proactive, customer-centric approach to discovery, journey optimisation and delivering meaningful business outcomes.

Location: London (2x a week onsite)

Duration: 6-month contract

Day Rate: £365-£455 (Inside IR35) - dependent on experience

Application form