Customer Service Administrator (Siebel)

London  ‐ Onsite
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Description

Customer Service, Administration, Trust, Siebel, Sailthru, Salesforce, Customers

Our client, a major multinational mass media and information client is currently recruiting a Customer Service Administrator for a 3 month contract based in Canary Wharf. This role is starting as soon as possible.

Professional Experience

  • Extensive order management experience with experience with large and small clients.
  • Working knowledge of Trust/Siebel/Sailthru
  • Customer service industry or relevant experience.

Behavioural Competencies

  • Focusing on Customers
  • Collaborating across Boundaries
  • Driving Results
  • Thinking Globally

Technical/Professional Skills & Competencies

  • Attention to detail.
  • Proven experience working independently, with demonstrated strong critical thinking and problem solving skills.
  • Exceptional knowledge and understanding of our clients order management, entitlement billing and reporting systems, processes and business policies. Specifically Trust and Seibel
  • Excellent communication skills.
  • Flexible and adaptable.
  • Strong organizational skills; strong project management skills.
  • Ability to analyze, evaluate and make logical decisions.
  • Team focused, with the ability to work collaboratively with cross functional partners to achieve objectives
  • Ability to work to tight/demanding deadlines/targets in a fast-paced environment.
  • Strong project management, stakeholder management and people influencing skills.
  • Knowledge and experience of working with Sailthru to communicate with the customer

Relationships: Internal/External

  • Internal: Sales/Account Managers, Customer Service teams, Credit Management, Finance and Product Support Groups.
  • Provide feedback to upper management and cross departmentally on common customer concerns and ideas for resolution.
  • Influences upper management regarding common customer concerns and provides recommendations for resolution.
  • External: Frequent customer engagement on administrative issues

Certifications/Education

  • Bachelor's degree (or equivalent) advantage, not required.

Suitable candidates should submit their CV in the first instance. If you have any questions, please contact Hollie Doyle.

Start date
ASAP
Duration
3 months
From
Experis IT
Published at
08.06.2016
Project ID:
1144341
Contract type
Freelance
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