Description
I am currently recruiting for a new Customer Service Executive, working for my clients leading and globally recognised manufacturing business based in Bracknell.
You will be responsible for ensuring excellence in Customer Service to our key customers in FMCG through order management, account management, issue resolution and business communication, providing excellent Customer Service to the priority customers
Key Responsibilities;
*To provide Customer Service and support through utilising various systems
*Ensuring all transactions always meet required compliance standards and defined Service Level Agreements
*To liaise with the business partners on customer relationship management utilising SalesForce functionality
*To collaborate with all internal stakeholders to ensure we are providing the highest level of service and any queries are resolved in a timely manner
*Participate in all company initiatives eg daily tier reviews, team meetings, training as well as completing all compliance and EHS courses as required
*Will be assigned key accounts, therefore, relationship building skills are key
*As required customer visits or weekly customer/business contact calls
*Proactive account & order management
Experience, Skill & Capabilities
*Data entry & analytical skills
*Good attention to detail and numerical accuracy
*Strong problem-solving skills, ownership and an ability to work as part of a team whilst also being able to work independently
*Good written & verbal communication skills essential
*Strong organisational skills
*Ability to manage change including quickly adapting to new systems and processes
*Experience of SAP, Salesforce use of external customer portals
ECS Resource Group are an Equal Opportunity Employer, for more information please click the following link:
In accordance with the Equality Act 2010, if you require an alternative form of application please click the following link: Flexible Application Process -