Description
The Mortgage support agent will be responsible for resolving complex customer issues related to Mortgage. In this role the agent will be responsible for responding professionally to phone calls, emails and chats in a service center environment.
Functions:
Will serve as the first point of contact for existing and potential business customers, sales, and internal departments in a service center environment
Must be able to deliver feedback and suggestions for continuous improvement via daily conference calls internally with the Development team
Must take the initiative to remain knowledgeable on all products and services offered
Must be available to work rotating weekends on call as needed
Document all issues completely and accurately in Real Time using call tracking software
Qualifications:
4 Year college degree required
Minimum 3 years Customer Service Mortgage industry experience preferred
Excellent verbal and written communication skills
Above average analytical skills, and the ability to perform research and analysis
Identifies problems experienced by customers and utilizes problem solving skills to correct and satisfy customer
Ability to work both independently and in a team environment
Positive and proactive approach to changing and developing environment
Office hours will be based upon business needs (8am-8pm)
Computer Skills Required:
PC literate, Internet savvy, Experience with Microsoft Office products , Experience with call center software (Siebel, Remedy, etc)