Description
Customer support project planner - Urgent
Introduction
The sector Customer Support (CS) is responsible for the maintenance, repair and continuous improvement of systems at customer locations, as well as transferring all relevant knowledge and supporting the customer in the use of these systems in his production process. Customer Support Engineering takes care that effective support of the customer by local personnel is possible by providing knowledge, technical support and occasional engineering work at the customer site. The Customer Support Equipment New Project Introduction department manages the service related introduction of new technologies into the worldwide service organization.
Job Mission
Customer support project planner The project planner mission is to achieve a flexible, reliable and optimized planning for upgrades on machines at the customer side.
Job Description
- Customer support project planner Plan, schedule and arrange (customer support) resources for the installation of upgrades on machines at the customer side.
- Monitor and control the progress of the overall upgrade planning. Customer support project planner will Attend and organize relevant meetings and reviews in order to realize the plan.
- Determine the consequences of proposed plan changes and related actions on project and program level. Report progress and discrepancies to project leaders.
- Customer support project planner Management reporting to stakeholders and project managers. Represent the CS department in periodical planning meetings.
- Maintain digital documentation about the upgrades (including status, planning, roadmaps, etc).
Education
Bachelor or Master degree in Industrial Engineering/Technical Business Administration/Business Economics. The ideal candidate has an engineering degree + a background in business administration or industrial engineering.
Experience
At least 2 years of relevant working experience as a project planner or scheduler in a relevant environment (for example: planning of infrastructural projects).
Personal skills
- Customer support project planner
- Team player with excellent communication and writing skills in Dutch & English.
- The work requires commitment and a flexible attitude towards frequent changes in planning and approach. The candidate is able to provide Real Time updates on the fly.
- Analytical skills, organized and very accurate. Customer support project planner
- Able and willing to document well.
- Be able to document and present planning progress, issues, and findings.
- The ability to work autonomously as well as in a team.
- Good interpersonal skills and a proven capability to convey matters, both written and orally, in a clear and precise manner.
- Proactive attitude to solving problems.
- Customer support project planner
- The ideal candidate has a high stress tolerance level, is result oriented and is able to convince, inspire and motivate people.
Context of the position
- The Customer Support Project Planner reports to the CS NPI Manager.
Other Information
- The start date of the project is , therefore we need candidates who are available ASAP.
- The project end date is . There is a possibility for extension.
- A personal motivation from the candidate is required. No motivation will lead to a rejection.
Templeton are pleased to have been listed in the 2010 Recruiter magazine Fast 50, a ranking of the 50 fastest growing recruitment companies in the UK based on audited figures in Companies House. We were placed 1st out of pure IT Recruitment companies and wish to thank you for contributing to our past, current and future success.