CX Consultant
Amass Technology
Contact person: Tyler Mesmain
Vienna, Austria
Description
CX Consultant - DACH Based
Key Responsibilities:
A client of Amass Technology are on the search for an experienced German-speaking CX Consultant to support customer experience transformation, journey optimisation and business process improvement initiatives.
The ideal candidate will have strong expertise in CX design, client journey management and business process analysis, with the confidence to engage with and lead interviews involving C-Level stakeholders.
- Design and improve customer experience strategies and end-to-end client journeys.
- Manage CX and design processes, ensuring alignment with business objectives.
- Lead interviews and workshops with C-Level executives and senior stakeholders.
- Conduct business process analysis, identifying inefficiencies and improvement opportunities.
- Translate customer and business insights into actionable recommendations.
- Collaborate with stakeholders to drive customer experience improvements.
- Proven experience in CX Consulting, Customer Experience Design or Service Design.
- Strong knowledge of client journey and experience management.
- Experience in design process management and business process analysis.
- Proven ability to lead C-Level interviews and stakeholder workshops.
- Excellent analytical, communication and stakeholder management skills.
- Fluent German and English – German is essential.
- Willingness and ability to travel to Vienna (Austria), Stuttgart (Germany) or Schlieren (Switzerland).