Description
Main Responsibilities include:? Accurately testing, identifying, repairing, resolving, and documenting end user technical issues regarding /desktop support, printers, PDAs, BlackBerrys, iPhones, Android devices and LAN cable drops
? Hands on role where expected to provide 1st line IT support services to the business community ensuring that all requirements are met within agreed service targets
? To provide infrastructure administration functions
? Providing on-site cover as stated on the sit coverage requirements of each site (during working hours only)
? Being prepared to work out of hours when required and to provide out of hours on-call support cover as required
? Troubleshooting and resolving software issues; reimaging computers/hard drives Backing up and restoring settings and associated systems administration activities
? Taking ownership of issues through to resolution on all appropriate requests.
? Categorize and prioritize end user support requests and service requests by utilizing a Customerticketing system to track tickets and provide up-to-date status and information.
? Move equipment associated with escalated help desk incidents and service requests
? Performing asset inventory activities as needed.
? Trains and orients staff on use of hardware and software.