Description
**Location:** Brussels, Belgium (Partially Remote)**Duration:** months, Full-Time)
**Job Description:**
We are seeking a Dynamics 365 CRM Implementation Consultant to lead the implementation of a CRM application. This role involves comprehensive responsibilities from analysis and design to deployment and post-go-live support, focusing on integrating Dynamics 365 CRM with ServiceNow and SharePoint within a governmental environment.
**Key Responsibilities:**
- Analyze functional needs and processes using customer files within the project's scope, ensuring robust security measures for authentication and authorization.
- Design and configure the Customer Service Module in Dynamics 365 CRM, including process workflows, integration with ServiceNow and SharePoint, and security measures.
- Develop and execute system and data quality tests, import data from current customer files, and ensure seamless integration with ServiceNow and SharePoint.
- Lead the deployment phase, including acceptance tests, change management, end-user training, and operationalizing the production environment.
- Provide support during and post go-live, ensuring the CRM application's stability and user adoption.
- Document technical and functional aspects for peripheral systems intending to use CRM data.
**Must-Have Skills:**
- Proven experience in implementing and configuring MS Dynamics 365 CRM environments.
- Strong knowledge of customer data analysis, contact management, and integration with service platforms.
- Proficiency in data quality testing and importing existing customer files.
- Expertise in establishing necessary security protocols within CRM implementations.
**Added Value Skills:**
- Experience with Dynamics 365 CRM in a governmental setting is highly regarded.
**Nice-to-Have Skills:**
- Public Sector experience.
**Language Requirements:**
- Native level proficiency in Dutch or French.
- Proficiency in English is an added advantage.
**Screening Questions:**
1. Can you describe your experience with implementing MS Dynamics 365 CRM, specifically focusing on customer data analysis and integration with service platforms?
2. How have you approached data quality testing and importation in your previous CRM projects?
3. Detail your experience with configuring security measures within a Dynamics 365 CRM environment.
4. Have you worked with Dynamics 365 CRM in a governmental context? If so, please elaborate on the project's scope and your role.
5. Explain how you have managed change and trained end-users in transitioning to new CRM processes.