EUC level 1 Level 2 Engineer Required in Singapore
Field Tech Services LTD
Contact person: Ahsan Javed
Singapore , Singapore
ITActive DirectoryTechnical SupportMicrosoft AzureCisco Unified Communications ManagerDesktop SupportEMC NetWorkerIT Service ManagementLinux SupportLayered Service ProviderMicrosoft Office SpecialistMicrosoft SpecialistTeam Foundation ServerOnline Service ProviderAzure Active DirectoryServiceNow Application EngineOnsite SupportSecurity Support Provider InterfaceSupport EngineeringSupportDeskUser Provisioning SoftwareVirtual StudioAzure AutomationOffice365Cloud TechnologiesMicrosoft InTuneSDN NetworkNetwork SupportLaptopsUltimate SoftwareServicenowUnified Endpoint Management
Description
We are seeking an experienced and customer-focused IT Support Specialist (Senior if possible) to provide end-user support across the organization. The successful candidate will be responsible for ensuring the smooth operation of IT services, resolving technical issues, and delivering a high level of customer service to internal stakeholders.
Key Responsibilities
Provide Level 1 and Level 2 end-user support for desktops, laptops, mobile devices, printers, and peripherals.
Troubleshoot and resolve hardware, software, network, and connectivity issues.
Manage user accounts, access rights, and device provisioning.
Support Microsoft 365, Azure Active Directory, Intune, and related cloud technologies.
Handle incident, service request, and asset management activities through ServiceNow (SNOW).
Deploy, configure, and maintain end-user devices in accordance with company standards.
Support onboarding and offboarding activities for employees.
Escalate complex issues to relevant teams and vendors when required.
Maintain accurate documentation of incidents, solutions, and IT procedures.
Provide onsite support and ensure a high level of user satisfaction.
Requirements
Diploma or Bachelor's Degree in Information Technology, Computer Science, or a related discipline.
6–8 years of hands-on IT support experience in a corporate end-user environment.
Strong working knowledge of:
Microsoft Azure / Azure Active Directory
Microsoft Intune / Endpoint Management
ServiceNow (SNOW)
Microsoft 365 Suite
Windows 10/11 and laptop management
Basic networking concepts and troubleshooting
Excellent troubleshooting and problem-solving skills.
Strong customer service mindset with the ability to work independently.
Excellent verbal and written communication skills in English.
Fluent Mandarin communication skills are required
Professional, approachable, and service-oriented demeanor.
Well-organized with the ability to manage multiple priorities effectively.
Preferred Qualifications (optional)
Experience supporting VVIP and regional or multinational organizations.
Relevant Microsoft certifications (Azure, Intune, Microsoft 365).
Experience with endpoint security and device compliance management.
Non-smoker, Chinese speaking smart professionals