FEL261113P5A1: Ivanti Service Management Specialist | Brussels | 60% Remote
joyIT Recruiting GmbH
Contact person: joyIT Recruiting GmbH
Brüssel, Belgium
Energy IndustryJavaScriptApplication Programming Interfaces (APIs)Information Technology Infrastructure Libraries (ITIL)Information Technology OperationsIT Service ManagementSQL Server Management StudioService DesignService ManagementService Request ManagementSimple Object Access Protocol (SOAP)Software Configuration ManagementSQL DatabasesSystems IntegrationServiceNow IT Operations ManagementSQL Server Management Studio (SSMS)ZendeskServicenowService Delivery Management
Description
An international company in the energy sector is looking for an experienced Software Solution Specialist for Service Management Tools (Ivanti Expert) to strengthen its User Support product team in Brussels.
The User Support product is part of the Digital Workplace product line. The team delivers robust, user-friendly tools that enable other products and teams within the company to provide great support services. It provides second-level support for the service management tools and customizes workflows to offer turnkey solutions to several key users in the business. The main tool is Ivanti Service Manager, where staff members submit their requests and support agents handle and resolve the tickets. As the scope is expanding, the team is looking for an additional specialist.
Responsibilities
- Implementation and development of functional and technical customer requirements through configuration or scripting in the user support tools
- Ensuring operation and software maintenance together with the team
- Advising key users on IT service management issues and best practices when using the tool
- Participating in the end-to-end activities of new developments and configurations
- Initiating and participating in further developments and improvements of the software
- Ongoing support with the integration of the software into the company's application and system landscape
- Supporting the testing and training of end users
Qualifications
- University degree in business informatics, computer science or comparable
- At least 3 years of experience with and up-to-date knowledge of service management tools (preferably Ivanti Service Manager)
- Knowledge of ITIL-based service management
- Experience with JavaScript
- Sound experience in planning, development, operation and further development of applications or software systems (standard or customized software)
- Nice to have:
- Knowledge of similar service management tools such as ServiceNow or Zendesk
- Experience with MS SQL, SOAP and REST API
- Experience in IT operations management
- Good understanding of agile methods
- Languages: fluent English; a good level of Dutch, French and/or German is a plus
- Proactive, with good analytical skills
- Good team player, able to work autonomously
Project Details
- Location: Brussels, Belgium
- Work Model: Hybrid
- Onsite Requirement: 2 days per week, 60% remote
- Workload: 100% (Monday to Friday)
- Start: 01.12.2026
- Duration: until 31.12.2027, 13 months, extension possible
- Non-EU candidates: a valid work permit and residence permit for Belgium are required
Next Steps
If the application process provides an option to send an email or a comparable notification, please activate it so that we can remain in contact with you.
After submitting your application, you will automatically receive an application link for the next steps in the process.
Please apply only if you are professionally qualified for the position and your rate expectations are suitable for the project.
We look forward to receiving your application.
Your team at joyIT.