Description
Modis are currently recruiting for a 1st line Support Analyst to undertake a rolling contract based in Stevenage - SC clearance process
First Line Analyst - Stevenage - £12.30 per hour PAYE + SC clearance
Are you looking to build a career that will allow you to develop your IT support and customer service skills with an organisation that values you? We currently have a fantastic opportunity in Stevenage for a 1st line Service Desk Analyst working for a large IT service provider on a rolling contract. This role in Stevenage is a great opportunity for someone who is passionate about developing within an IT support environment while delivering excellent customer service and is keen to springboard their career in First line Analyst role for a progressive industry and advance their existing skill set.
The 1st Line Service Desk role based in Stevenage involves dealing with a high volume of inbound calls and working efficiently to tight SLAs while providing an exception level of customer service and maintaining professionalism at all times. As the customers first point of call, you will be using an IT understanding, communication and administration skills to deal with their queries effectively and in a timely manner by either resolving the issue or transferring them through to another team based onsite. Using internal systems you will be logging 1st line IT requests, tracking these through to completion, while utilising Microsoft Office applications to perform other support and admin tasks.
Essential skills
- Basic understanding of IT
- Customer service
- Good Time management skills
- Excellent Telephone manner
- Attention to detail
- Fast paced and proactive nature
Please note: For this role you will need to go through SC clearance and will need 5 years residence history.
Successful applicants must be confident in using different IT systems, with proven experience in Microsoft Office suites. Having worked in a customer service or administration role previously or coming from a Call Centre or Account Management environment with confidence in time management.
Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Modis International Ltd UK is an Equal Opportunities Employer.
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