Description
Project objective: Realize N1 and N2 support SAP CRM ISU Special project requirement:
Deliverables: Activity Reward Account Entering anomalies
Technical skills: SAP CRM - Proficient - Required
SAP ISU - Proficient - Desirable
Language proficiency: French Fluent (Required)
Project description: It's about integrating a functional support team.
Activity: Level 1 and 2 support on SAP CRM and ISU (Supply of Gas and Elec energy): These are problems reported by the users (Problem of use of the tool, lack of knowledge of the RG, Application malfunction, for which it is necessary to create an anomaly, Creation of requests for evolution, reassignment of tickets to the good entities, reproduction customer journey in an iso-prod environment, follow-up reporting)
Knowledge: Autonomy SAP CRM module, a minimum of knowledge on ISU. Know the energy sector.
Experience: 2 to 5 years of experience