Description
Proteus Europe is searching for a French Speaking SAP CRM Functional consultant for our client based in Wavre, BelgiumOur Client :-
Our client is an international consultancy with a reputation for delivering on projects with their consultancy customers. You will join and be part of their team to ensure this current project is a complete success.
Your New role :-
His/her main responsibilities will be:
- Deliver SAP CRM Service Management solutions (Interaction Center/Incident and Service Request Management)
through change requests or projects. In both situations, end to end responsibility:
- Coordination/communication
- Design: analyze business requirements and provide adequate technical specifications
- Build: perform and document customizing, write technical specifications for developers
- Test in order to deliver - right first time-
- Implement and post go live support
- Work as agent (last level of support) on CRM incidents
- Work on experiments to make our current solutions more user friendly and mobile, mainly with Fiori
- Able to work in an agile team
- Proactively work on open tasks assigned to the team, take initiatives
- Awareness of the CRM solutions on the market (what are the key players, what is the SAP roadmap for CRM, what solutions are implemented in other companies, etc..)
Your Skills and Qualifications :-
- good functional knowledge of SAP CRM Service Management processes.
- basic technical knowledge of SAP CRM Web UI (CRM 7.0).
- Fluency in English and French
- already worked on implementation of Fiori applications for CRM (yet no development skills needed) Additional qualifications:
- worked in an agile team
- Understanding of IT implementation methods and tools.
- nice to have: ergonomics
Education, Qualifications:
SAP certification in the area of SAP CRM is a plus.
Proteus Europe operates in partnership with our candidates by building strong and lasting
relationships at all levels.
If you apply for this role, we will:
- Contact you within one week to discuss your current situation and suitability for this role.
- Keep searching for other suitable positions should this role not be right for you.
- Keep you informed at every stage of the recruitment process.
- Actively follow up with our client on your behalf to gain useful feedback throughout the
process.
If you are looking for a new role, but this role isn't quite right for you, please contact us in
confidence for a discussion about how we can help you.